{"id":752551,"url":"https://alion.io/job/windfalldata-data-ai-specialist","title":"Data & AI Specialist","company":{"id":720754,"name":"Windfall","domain":"windfall.com","url":"https://alion.io/company/windfall-3","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":64,"open_postings":15,"ghost_share":0.6,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-26T05:45:00Z"}},"role":"Data Science","role_family":"Data Science","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":36,"max":40,"currency":"USD","period":"hour","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-03-03T00:04:46Z","employer_posted_date":"2026-03-03","last_verified_at":"2026-09-26T17:12:17Z","board_verified":true,"closed_at":null,"days_open":208,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":207},"description":"This is your chance to break into the data & AI space and accelerate your career. As a Data & AI Specialist at Windfall, you'll be right at the center of the action: supporting the implementation of new Windfall customers, configuring their accounts, mapping real datasets, and making sure our platform runs smoothly for them every day. You'll take on both proactive and reactive data and technical support challenges, becoming the go-to problem-solver our customers rely on. If you want hands-on experience with real data, direct customer impact, and a fast-moving team that will invest in your growth, this is the role for you.\nThis isn't a deeply technical or SQL-heavy position-we're looking for a resourceful problem-solver who thrives on finding answers, likes working with data, has incredible attention to detail, and is motivated by seeing customers succeed.\nThis is a contract role for up to 6 months, with the ability to convert to a permanent employee depending on performance and business needs.\nWe’re on a mission to change how organizations perceive and use people data. And we hold true to our core values of: (1) Be an excellent communicator; (2) Operate with transparency; (3) Provide leverage, not optimization; (4) Win When Our Customers Win; and (5) Act with integrity and trust.\nResponsibilities:\nConfigure new customer accounts and map initial datasets\nMonitor and support data delivery queues\nTriage, troubleshoot, and resolve inbound support tickets, escalating to the appropriate team when needed\nSupport wealth analytics reports and match analyses workflows\nMonitor account and dataset health, and address issues before they escalate\nCollaborate with internal teams to report bugs, gather user feedback, and suggest feature improvements\nMaintain accurate and thorough records of all account and support activity in Zendesk and Salesforce\nProactively follow up on open items to ensure timely resolution and a positive customer experience\nRequirements:\nBachelor's degree\n1+ years of experience in technical support, data/marketing analyst, or CRM-adjacent role, ideally in a tech or SaaS environment\nComfort working with data files (e.g., CSV), CRM data models (i.e., objects/records), and spreadsheets; no SQL or deep technical background required\nFamiliarity with Salesforce, HubSpot, or similar CRM/database platforms\nA desire to grow your career and professional skillset at Windfall\nProven ability to adapt to shifting priorities and manage multiple tasks effectively\nExceptional communication skills, both written and verbal\nProven ability to analyze and resolve issues effectively\nA positive attitude and a genuine desire to help customers succeed\nPreferred Qualifications:\nPrevious experience working for a high growth startup","description_format":"text","description_chars":2759,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-09-11T16:11:28Z"}],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.085,"p_room":0.28,"age_days":207,"expected_fill_days":17,"reasons":["conf:5","stale_co","ghost","win:tail","crowd:junior"],"computed_at":"2026-09-26T05:45:00Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/windfalldata-data-ai-specialist","json_url":"https://alion.io/job/windfalldata-data-ai-specialist.json","meta":{"generated_at":"2026-09-27T00:07:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":59,"day_limit":5000,"remaining_today":4941,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}