Call Center Team Lead

Window Nation, the 3rd largest specialty remodeling company in the country, is searching for a Call Center Team Lead to oversee the day-to-day success of a thriving call center. This person will lead by example to help ensure that all Call Center Agents are focused and driving towards the success of all established goals.

Core Role Responsibilities

• Manage the flow of all inbound and outbound calls
• Schedule and manage appointment availability in all markets
• Create awareness and accountability of all Call Center Agent performance
• Make executive decisions on lead eligibility by qualifying lead requirements
• Ensure accuracy of the data entered into our system
• Oversee escalated calls as needed
• Assist with the implementation of new plans, objectives, and motivational tools
• Develop and implement best team practices
• Assist with your staff's ongoing development by hosting bi-weekly training sessions

Basic Qualifications

• High School Diploma, GED, or equivalent
• 1-3 years of supervisory or Team Lead experience

Preferred Qualifications

• Expert proficiency in Microsoft Office
• Experience with Salesforce is a plus
• Ability to lead by example
• Ability to multitask in a fast-paced environment
• Self-motivated, analytical and data driven
• Ability to work well under pressure and get the job done at all costs
• Excellent written and verbal communication skills