Installation Manager

Reports to: Manager of Operations

Position Summary

The Installation Manager oversees replacement window, siding, and door installations within an assigned market. This role manages installation teams, independent contractors, warehouse operations, job-site quality, and customer issue resolution to ensure every project meets company standards for workmanship, safety, efficiency, and customer satisfaction.

Responsibilities

• Recruit, train, supervise, and develop direct reports.
• Select, onboard, and manage 1099 installation crews.
• Maintain installer skill matrices, validate crew qualifications, and process installer payments.
• Coordinate with scheduling teams to assign qualified crews to each project.
• Manage installation projects through completion, including service calls and field measurements.
• Review sold projects to confirm all required materials are ordered and received before installation.
• Oversee warehouse inventory, material availability, and scheduled audits.
• Conduct job-site inspections and quality audits to ensure installation standards are met.
• Monitor installation run rates, crew performance, and GuildQuality scores.
• Resolve installation-related customer concerns.
• Attend remeasurement appointments and deliver job-site materials when needed.
• Review and approve additional job-site costs.
• Maintain a driving record that meets company insurance requirements.

Required Qualifications

• High school diploma or GED.
• Four or more years of relevant leadership experience.
• Four or more years of general construction experience.
• Three or more years of customer issue-resolution experience.
• At least one year of window industry experience, including measuring and service; installation experience may substitute for service experience.
• Experience managing or working with installation crews.
• Valid driver’s license and acceptable driving record.
• Strong organizational, communication, and problem-solving skills.

Preferred Qualifications

• College degree, technical certification, or other postsecondary education.
• Warehouse or inventory management experience.
• Proficiency in Microsoft Office.
• CRM experience; Salesforce experience is a plus.
• Customer-focused leadership approach.
• Success in a fast-paced, deadline-driven environment.

Benefits and Perks

• Medical, dental, vision, disability, and life insurance
• 401(k) retirement plan with employer match
• Company-paid training
• Professional development opportunities
• Paid community volunteer days
• Company vehicle for eligible roles
• Employee events and company celebrations