{"id":2403422,"url":"https://alion.io/job/window-nation-service-processor","title":"Service Processor","company":{"id":8002,"name":"Window Nation","domain":"windownation.com","url":"https://alion.io/company/window-nation","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":73,"open_postings":10,"ghost_share":0.1,"stale_share":0.8,"repost_share":0.1,"time_to_fill_p50_days":36,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Science & Research","role_family":"Science & Research","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fulton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-05T20:25:26Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-13T09:24:39Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Consistently operating with a passion for customer satisfaction, our Service Processors report to the Regional Service Lead (RSL) and review post-installation service requests and warranty claims from customers and branches within their designated regional pod. They proactively communicate with customers, order service parts, and complete services within our established systems. The role performs these activities to ensure service requests are processed efficiently and accurately within the designated departmental goals. Service Processors collaborate with their fellow pod members to provide our customers a superior “singular point of contact” experience.\nCore Role Responsibilities\nEngage, listen, and resolve customer issues; ensure a highly personalized customer experience\nTriage service-related issues related to installed Window Nation products\nSwiftly and thoroughly research customer inquiries\nEnsure that scheduling stakeholders can accurately and efficiently schedule service requests\nDemonstrate sound understanding of our products throughout interactions with customers, vendor-partners, etc.\nOrder service parts; work with external vendors to ensure product, parts, and service are delivered with a sense of urgency\nKeep customers updated; regularly update customer accounts in the CRM\nMeet individual quantitative performance metrics \nBasic Qualifications\n2+ years of Customer Service experience to include call centers, customer care centers.\nExperience working in a CRM system or other customer tracking software.\nPreferred Qualifications\nAbility to handle difficult conversations with a high level of empathy\nCustomer-centric mindset\nAbility to provide thorough notes/updates in a CRM\nExperience in Dynamics 365\nProficiency in Microsoft Office\nExcellent interpersonal and communication skills\nExperience working in a high-volume role\nDemonstrated ability to prioritize tasks and manage time efficiently","description_format":"text","description_chars":1927,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Construction","Kitchens, Bathrooms & Home Improvement"],"lifecycle":[{"event":"open","at":"2026-10-13T00:07:44Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.585,"p_room":1,"age_days":7,"expected_fill_days":36,"reasons":["conf:2","stale_co","win:early","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":48000,"is_top_pay":false},"html_url":"https://alion.io/job/window-nation-service-processor","json_url":"https://alion.io/job/window-nation-service-processor.json","meta":{"generated_at":"2026-10-13T10:25:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15924,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8002},"rest":"https://alion.io/mcp/rest/get_company?id=8002"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwindow-nation-service-processor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwindow-nation-service-processor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwindow-nation-service-processor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/window-nation-service-processor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwindow-nation-service-processor"}]}