{"id":2507636,"url":"https://alion.io/job/windsor-brokers-operations-support-team-lead","title":"Operations Support Team Lead","company":{"id":56897,"name":"Windsor Brokers","domain":"windsorbrokers.com","url":"https://alion.io/company/windsor-brokers","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Limassol, Cyprus"],"countries":["CY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Platform Engineering","optional":false},{"name":"AWS","optional":true},{"name":"Configuration Management","optional":true},{"name":"Docker","optional":true},{"name":"Kubernetes","optional":true},{"name":"Linux","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-14T07:59:30Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-21T18:08:49Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"This is an opportunity for an experienced IT professional looking to take the next step in their career and help lead and develop our Operations Support team. We are open to candidates from a range of technical backgrounds, including DevOps, Platform Engineering, Software Development, Systems Administration, Cloud Engineering and Technical/Application Support.\nThe successful candidate will be accountable for:\nLeading, guiding and supporting the Operations Support team.\nMentoring junior engineers and supporting their development.\nOrganising workload and ensuring 24/7 support coverage.\nEscalating and resolving complex or high-priority incidents.\nMonitoring live services to ensure platform stability and availability.\nEnsuring effective incident management and communication.\nCoordinating incident resolution across technical teams.\nIdentifying opportunities for automation and process improvement.\nCollaborating with Development, DevOps, Infrastructure and Security teams to improve reliability.\nMaintaining product and technical knowledge and sharing expertise.\nPromoting proactive support, root-cause analysis and prevention of recurring issues.\nThe ideal candidate will possessthe following qualifications/skills:\nProfessional experience in DevOps, Software Development, Systems Administration, Cloud Engineering, Technical Support or a similar IT role.\nPrevious team leadership or mentoring experience preferred, with consideration for engineers ready to step into leadership.\nStrong troubleshooting, analytical and problem-solving skills.\nUnderstanding of applications and services in production environments.\nAbility to investigate issues using monitoring, logs and diagnostic tools.\nGeneral knowledge of operating systems, networking and application technologies.\nProactive ownership of issues through resolution or escalation.\nStrong communication and decision-making skills under pressure.\nAbility to mentor junior engineers and develop their technical skills.\nEffective collaboration across technical teams.\nDegree in Computer Science, IT or a related field, or equivalent experience.\nNice to have:Previousexperience leading, mentoringor coordinating a technical team.\n\nExperience working within a production or 24/7 operational environment.\n\nExposure to AWS or another major cloud platform.\n\nExposure to Docker/Kubernetes.\n\nExperience with Windows and Linux environments.\n\nFamiliarity with monitoring and log aggregation tools.\n\nFamiliarity with programming or scripting and an ability to read and understand code.\n\nExposure to configuration management, automationor Infrastructure as Code tools.\n\nExposure to investigating and troubleshooting database and Salesforce related issues.\n\nExperience contributing to process improvements, automationor operational efficiency initiatives.\n\nThe successful candidate will receive:\nRemuneration according to qualifications and experience\n13th Salary\nMedical Insurance Scheme\nProvident Fund\nAccess to MadBenefits app\nInhouse fitness room with classes\nModern working space at a central and convenient location of Limassol close to the highway\nFriendly multinational environment\nOpportunities for professional learning and growth\nBirthday Voucher and Birthday leave\nWeekly Monday breakfast\nAccess to Wellapy platform","description_format":"text","description_chars":3272,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Forex & CFD Brokers"],"lifecycle":[{"event":"open","at":"2026-10-14T07:59:30Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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