Platform Support Engineer (Operations)

Working as part of our Platform Support team, you will gain hands-on exposure to production systems, cloud infrastructure, monitoring, incident managementand application deployments. Most importantly, we'relooking for someone who is technically curious, enjoys troubleshooting and problem-solving, communicates well, and is keen to learn. We don'texpect junior candidates to know everything from day one - training and support will be provided as you develop within the role

The role also provides a strong foundationfor future progression into areas such as DevOps, Software Development, Systems Administrationand Infrastructure Engineering.

The successful candidate will be accountable for:

• Participating in a 24/7

  shift rotation role as part of the platform support engineering team

• Monitoring live services, ensuring platform stability

• Followingincident management processes and providingon-call capability; identifying, troubleshooting

  and escalating issues in an appropriate manner

• Identifyingenvironment and/or process improvements, gathering

  requirementsand raisingchange requests

• Working closely with the wider Development, DevOps

  and Infrastructure/Security teamsto ensure appropriate attentionis given to production/system reliability for both

  external customers and internal stakeholders.

• Building and maintaininga strong knowledge of our products and services and beingable to provide education and support on technical issues.

The ideal candidate will possessthe following qualifications/skills:

• Degree in Computer Science, Information Technology or a related technical field, or equivalent professional experience.

• Familiarity with Windows and Linux operating systems, with an interest in developing stronger Linux and command-line skills.

• Familiarity with any programmingor scripting languagesand anability to read and understand code

• Familiarity with monitoring and log aggregation tools.

• Basic knowledge of networking concepts, such as protocols/ports,

  firewall

  rulesand subnetting.

• A proactive approach to troubleshooting, with the ability to take ownership of issues through toresolution or appropriate escalation.

• Ability to work under pressure.

• Good command of the English language, both verbal and written.

• Team-oriented, with a willingness to collaborate and work towards shared goals.

Nice to have:

• Previoustechnical experience through employment, internships, university workor personal projects.

• Exposure to AWS cloud services(or similar)as well as troubleshooting experience, such as EC2, ELB, EKS,Lambda.

• Exposure

  to Docker and/orKubernetes.

• Exposure toconfiguration management tools.

The successful candidate will receive:

• Remuneration according to qualifications and experience
• 13th Salary
• Medical Insurance Scheme
• Provident Fund
• Access to MadBenefits app
• Inhouse fitness room with classes
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth
• Birthday Voucher and Birthday leave
• Weekly Monday breakfast
• Access to Wellapy platform