{"id":2499229,"url":"https://alion.io/job/windward-customer-success-manager-2","title":"Customer Success Manager","company":{"id":63424,"name":"Windward","domain":"windward.ai","url":"https://alion.io/company/windward","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":103000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1010},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Edge AI","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-13T09:25:15Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T04:52:02Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nAbout Windward:\nWindward is the leading Maritime AI™ company, providing a powerful decision-support platform that accelerates global trade. Our technology enables maritime stakeholders to make real-time, predictive, intelligence-driven decisions with actionable visibility into the maritime domain. We support organizations across trading, shipping, energy, logistics, and government sectors to navigate risk and drive growth.\nThe Opportunity:\nWe are seeking a passionate and results-driven Customer Success Manager (CSM) to join our team in London, focusing on our Trading & Shipping customers. If you have a strong background in Maritime, experience working with SaaS and commercial clients, and a deep understanding of the customer lifecycle, this role is for you.\nAs a CSM at Windward, you will serve as the primary point of contact for key clients, ensuring their success and satisfaction with our platform. You will work closely with global enterprise accounts, fostering long-term relationships, driving product adoption, and identifying opportunities for growth.\nKey Responsibilities:\nManage client relationships at both strategic and operational levels\nOwn management responsibilities including onboarding, adoption, retention, and growth\nLead renewal negotiations and maintain low gross churn\nServe as the maritime subject matter expert and main contact for customer needs and inquiries\nDeliver impactful training sessions and product webinars\nPromote customer feedback internally to shape product development\nUpsell and cross-sell to existing accounts, identifying new business opportunities\nCollaborate closely with Support, Sales, Product, and R&D teams\nRequirements\n4+ years of experience in Customer Success or Account Management\nBackground in the maritime domain or trading & shipping industry\nExperience with SaaS platforms and global enterprise clients\nStrong commercial acumen and experience with contract negotiations\nProven ability to work cross-functionally with product and technical teams\nWillingness to travel globally (approx. 30%)\nExcellent interpersonal and communication skills, from end-users to C-level executives\nFamiliarity with tools such as Salesforce, helpdesk systems, and customer training platforms\nFluency in English; additional languages are an advantage\nWhy Windward? At Windward, you’ll be part of a mission-driven company shaping the future of maritime intelligence. You’ll have the opportunity to work with cutting-edge AI technologies, collaborate with a brilliant and passionate team, and make a real impact on the global trade ecosystem.\nJoin us in transforming how the world understands and manages maritime risk.","description_format":"text","description_chars":2674,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Machine Learning","Sea Freight","Logistics"],"lifecycle":[{"event":"open","at":"2026-10-14T05:30:09Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":32,"reasons":["conf:1","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/windward-customer-success-manager-2","json_url":"https://alion.io/job/windward-customer-success-manager-2.json","meta":{"generated_at":"2026-10-15T05:01:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7375,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":63424},"rest":"https://alion.io/mcp/rest/get_company?id=63424"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwindward-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwindward-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwindward-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/windward-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwindward-customer-success-manager-2"}]}