{"id":2499226,"url":"https://alion.io/job/windward-customer-success-manager-uae","title":"Customer Success Manager- UAE","company":{"id":63424,"name":"Windward","domain":"windward.ai","url":"https://alion.io/company/windward","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["AE"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":77000,"max_usd":161000,"period":"year","method":"global_role_seniority_cell","sample_n":1304},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-14T00:01:13Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-16T03:03:52Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Description\nAbout Windward:\nWindward is the leading Maritime AI™ company, providing a decision support platform that accelerates global trade. Our platform empowers stakeholders to make real-time, predictive, intelligence-driven decisions with actionable visibility and maritime insights.\nAbout the Role:\nWe are looking for a highly motivated and customer-focused Customer Success Manager (CSM) to join our team in the UAE region. In this role, you will manage key relationships with governmental and enterprise customers across the GCC region. Your mission is to ensure customer success through adoption, satisfaction, and measurable business value, while acting as the primary point of contact for renewals and growth.\nKey Responsibilities: Serve as the primary point of contact for assigned customers, managing all aspects of the relationship including technical issues, adoption, renewals, and growth opportunities.\nEnsure customers derive maximum value from the platform by promoting usage, adoption, and best practices through tailored onboarding, training, and feature introductions.\nProactively manage customer sentiment, identify risks, and work with internal teams to ensure service quality meets or exceeds SLA expectations.\nAct as the voice of the customer internally, providing actionable feedback to influence product improvements and roadmap priorities.\nPartner with the Sales team to support upsell and cross-sell opportunities and help drive business growth.\nStay up to date on new features and capabilities, ensuring customers are effectively enabled and informed.\nManage and prioritize multiple customer engagements and strategic projects simultaneously.\nRequirements\nMust-Have:\n Arabic Proficiency: Native Arabic speaker with exceptional communication and interpersonal skills.\nEnglish Proficiency: Native English speaker with exceptional communication and interpersonal skills.\nProfessional Experience: 5+ years of experience in Customer Success or Account Management, preferably within a SaaS company.\nGovernment Experience: 5+ years of proven experience working with government customers.\nTraining & Presentation: Proven experience delivering training sessions and presentations to diverse and senior-level audiences.\nExecution Skills: Strong Technical skills and the ability to handle multiple priorities in a fast-paced environment.\nTravel: Willingness to travel 30-40% of the time across the GCC region.\nAdvantages (Nice-to-Have):\n Maritime Background: Prior experience as a government employee in the maritime domain (e.g., Coast Guard, customs authorities, or maritime intelligence organizations).\nEducation: Graduates of a naval military academy - an advantage\n B2G Expertise: Experience working with B2G customers, with an understanding of commercial and procurement processes.\nTechnical Tools: Experience with Customer Success tools (e.g., Salesforce, CS platforms, helpdesk systems).\nMindset: Self-starter with strong analytical, problem-solving, and organizational abilities.\nPrior experience in a government agency, particularly in the field of maritime security.\nWhy Windward:\nAt Windward, you’ll join a mission-driven company shaping the future of global maritime intelligence. You’ll be part of a collaborative and innovative environment that values impact, growth, and authenticity.","description_format":"text","description_chars":3320,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Arabic","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United Arab Emirates","iso":"AE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Machine Learning","Sea Freight","Logistics"],"lifecycle":[{"event":"open","at":"2026-10-14T05:30:09Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":35,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/windward-customer-success-manager-uae","json_url":"https://alion.io/job/windward-customer-success-manager-uae.json","meta":{"generated_at":"2026-10-16T06:34:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4333,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":63424},"rest":"https://alion.io/mcp/rest/get_company?id=63424"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwindward-customer-success-manager-uae"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwindward-customer-success-manager-uae"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwindward-customer-success-manager-uae"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/windward-customer-success-manager-uae\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwindward-customer-success-manager-uae"}]}