{"id":4150367,"url":"https://alion.io/job/wing-assistant-business-operations-lead-customer-lifecycle","title":"Business Operations Lead – Customer Lifecycle","company":{"id":3275,"name":"Wing Assistant","domain":"wingassistant.com","url":"https://alion.io/company/wing-assistant","size_band":"501-1000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":69,"open_postings":303,"ghost_share":0.432,"stale_share":0,"repost_share":0.013,"time_to_fill_p50_days":78,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Singapore"],"countries":["SG"],"hiring_countries":["PH","HK"],"hiring_countries_total":2,"salary":{"min":9000,"max":12000,"currency":"SGD","period":"month","gross":null,"usd_annual":112092},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-12T08:55:43Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T17:00:53Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"Wing Assistant is a venture-backed, Silicon Valley-based startup with global operations. We match US businesses with dedicated, fully managed remote professionals (executive assistants, customer service reps, healthcare admins, bookkeepers, and more) and run the delivery behind them: recruiting, onboarding, management, and support. We're also building exciting AI technologies to help clients get even more done across our Wing suite and sister companies we operate in the AI space.\nOur talent and delivery teams are based in the Philippines; our clients are mostly in the US; our leadership works across Hong Kong and the US. We've scaled fast. Now we're obsessed with getting every customer we win live quickly, and keeping them for the long haul.\nThe Role\nThe biggest lever on Wing's growth is what happens after a customer signs: how quickly they get value, and how long they stay. We're hiring one person to own the entire post-sale journey (onboarding, activation, and retention) from the moment a deal closes to month 12 and beyond.\nThis is not an advisory role. You won't hand off a deck and walk away. You'll diagnose where and why customers stall or leave, build the systems and tools to fix it, and hold multiple teams accountable to the numbers. If you've spent years recommending changes and want to be the person who actually makes them happen, this is that job.\nWhat you'll own\nThe onboarding pipeline. Every new account from signed deal to fully live. You know where every account sits, where it's stuck and why, and you make sure it moves faster.\nActivation and early-life health. The first months decide whether a client stays. Define what a healthy start looks like, spot accounts going off track and intervene early.\n Retention and churn as numbers. Define them, measure them and break them down (logo vs. revenue, early-life vs. mature, by role, segment, acquisition channel and team). Set the targets and own the trend lines.\nRoot-cause analysis. Funnels, cohorts, survival curves, leading indicators. Go beyond the dashboard into the qualitative and raw data to find what really drives outcomes.\nProcess improvement. Map the handoffs across teams, find the friction, redesign the process, run experiments and measure the impact.\nBuilding tools. Vibe-code dashboards, alerts and workflow tools using Claude and other AI coding tools. Ship useful things in days, not quarters.\nDeep data work. Write the SQL, reconcile the sources and build the models. When two systems disagree, you find out which one is right and why.\nStakeholder leadership. Work with sales, recruiting, customer success, finance, product and our Philippines operations team: people from very different backgrounds, functions and time zones. Drive change through clarity and evidence often without direct authority.\nReporting to leadership. A crisp weekly view of pipeline, activation and retention health: what changed, and what you're doing about it.\nWhat success looks like\nFirst 30 days: You've mapped the customer journey end to end, have access to every relevant data source, and have built trusted baselines for the metrics you own.\nFirst 60 days: You've identified the highest-impact opportunities with hard evidence, launched the first interventions, and shipped your first tools.\nFirst 90 days: You can show measurable improvement on at least one core metric, yourun a weekly operating cadence, and the tools you built are used daily by the teams.\nWorking Arrangements\nRemote, full-time role. Occasional in-person meetings in Hong Kong.\nLocation: Hong Kong.\nHours: Our clients and many team members operate on US time. Your working day will generally run from the evening into the night, Hong Kong time. This is a core requirement of the role, not an occasional ask.\nTravel: Occasional trips to our operation center in the Philippines.\nPace: This is an intense, high-ownership role in a fast-moving company. Expect high standards, tight feedback loops and real accountability for results. It's a great fit if you want to grow fast and see your work move the numbers, and probably not theright fit if you're looking for a steady 9-to-5.\n\n Commitment: This is a high-ownership, full-time role, and we expect it to be your only professional commitment. If you have other employment, consulting work or business interests, please mention them when you apply so we can discuss them openly.\nHow to apply\nSend your CV and a short note (no more than 200 words) about a time you found the number nobody else had noticed, and what happened next. Links to anything you've built with AI tools are a strong plus.\nShortlisted candidates will complete a practical case exercise using real-world style data.\n\nFine Print\nBackground and reference checks. Final-stage candidates may be asked to complete background and reference checks, with their consent and in line with applicable law.\n Equal opportunity. Wing is an equal opportunity employer. We hire on merit and welcome applicants of every background, regardless of race, colour, religion, sex, sexual orientation, gender identity, age, disability, marital or family status, nationality or any other characteristic protected by law.","description_format":"text","description_chars":5172,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"},{"name":"Hong Kong","iso":"HK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-12T08:56:53Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":78,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":112092,"is_top_pay":false},"html_url":"https://alion.io/job/wing-assistant-business-operations-lead-customer-lifecycle","json_url":"https://alion.io/job/wing-assistant-business-operations-lead-customer-lifecycle.json","meta":{"generated_at":"2026-11-13T20:11:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":40260,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3275},"rest":"https://alion.io/mcp/rest/get_company?id=3275"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwing-assistant-business-operations-lead-customer-lifecycle"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwing-assistant-business-operations-lead-customer-lifecycle"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwing-assistant-business-operations-lead-customer-lifecycle"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wing-assistant-business-operations-lead-customer-lifecycle\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwing-assistant-business-operations-lead-customer-lifecycle"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4150367}},{"tool":"search_jobs","arguments":{"company":"wingassistant.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4150367},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}