{"id":2444866,"url":"https://alion.io/job/wing-assistant-client-success-support-specialist","title":"Client Success Support Specialist","company":{"id":3275,"name":"Wing Assistant","domain":"wingassistant.com","url":"https://alion.io/company/wing-assistant","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":70,"open_postings":294,"ghost_share":0.415,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":79,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25000,"max":35000,"currency":"PHP","period":"month","gross":null,"usd_annual":6672},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2025-11-18T23:36:35Z","employer_posted_date":"2025-11-18","last_verified_at":"2026-10-22T17:04:37Z","board_verified":true,"closed_at":null,"days_open":337,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":337},"description":"Wing is expanding its Customer Success organization to deliver a more structured, proactive, and high-touch client experience. As part of this new model, the Customer Support Representative (CSR) plays a key role in supporting Customer Success Managers (CSMs) by handling administrative tasks, client communication, ticket triage, and internal coordination. This role ensures CSMs can focus on strategic account management while CSRs maintain day-to-day responsiveness and operational efficiency.\nKey Responsibilities\nServe as the first point of contact for general client inquiries via email, chat, and ticketing systems.\nDraft and send routine updates, follow-ups, reminders, and documentation on behalf of the CSM.\nMonitor client concerns and escalate high-priority issues to the assigned CSM.\nAssist CSMs in maintaining accurate client records, service plans, and documentation in HubSpot, Wing App, and internal trackers.\nHelp process plan changes, free-trial activations, pause requests, or upgrades according to internal SOPs.\nEnsure all client-facing documents and links provided are accurate and up-to-date.\nEnsure client feedback on assigned VAs is properly logged and shared with Staffing and QA.\nCoordinate simple requests with support teams-Staffing, Onboarding, Billing, HR, and Operations-under CSM guidance.\nTrack VA attendance notes, performance flags, and basic replacements workflow updates.\nMonitor the shared inbox/ticketing system and triage cases according to urgency and department.\nIdentify recurring issues and flag them to the CSM for escalation or process improvement.\nFollow SOPs for common requests (password resets, plan clarifications, billing questions, interview reminders, etc.).\nDocument client interactions, resolutions, and pending tasks.\nQualifications\n1-2 years experience in Customer Support, Client Success, Admin Assistant, or similar roles.\nExcellent verbal and written communication skills.\nStrong organizational and multitasking abilities.\nCustomer-first mindset with patience and problem-solving skills.\nProficiency in tools such as HubSpot, Stripe, Dialpad, 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shot","p_open":1,"p_active":0.277,"p_room":0.28,"age_days":337,"expected_fill_days":79,"reasons":["conf:0","ghost","win:tail","crowd:junior,brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":6672,"is_top_pay":false},"html_url":"https://alion.io/job/wing-assistant-client-success-support-specialist","json_url":"https://alion.io/job/wing-assistant-client-success-support-specialist.json","meta":{"generated_at":"2026-10-22T18:06:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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