{"id":2444836,"url":"https://alion.io/job/wing-assistant-customer-service-representative-full-time-or-part-time","title":"Customer Service Representative Full time or Part-Time","company":{"id":3275,"name":"Wing Assistant","domain":"wingassistant.com","url":"https://alion.io/company/wing-assistant","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":70,"open_postings":302,"ghost_share":0.417,"stale_share":0,"repost_share":0.013,"time_to_fill_p50_days":79,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":{"min":31000,"max":53000,"currency":"PHP","period":"month","gross":null,"usd_annual":10164},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Calendar","optional":false},{"name":"Microsoft Office","optional":false},{"name":"PHP","optional":false}],"status":"live","first_seen_at":"2026-05-21T19:52:17Z","employer_posted_date":"2026-05-21","last_verified_at":"2026-10-24T21:57:23Z","board_verified":true,"closed_at":null,"days_open":156,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":155},"description":"Please whitelist the domains \"lever.co\" and \"hire.lever.co\" with your email provider to make sure you get our emails.\nDisclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!\nCustomer Service Representative (Remote)\nWing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.\nAnd we’re looking for a Customer Service Representative to start immediately!\nDuties and Responsibilities include but are not limited to:\n1. Manage inbound and outbound calls\n2. Resolve customer concerns effectively and efficiently\n3. Build sustainable relationships and trust with customer accounts through open and interactive communication\n4. Ensure customer satisfaction in every interaction\n5. Keep records of customer interactions, process and update customer accounts and file documents\n6. Follow communication procedures, guidelines, and policies\n7. Take the extra mile to engage customers\n8. Ad hoc tasks\nQualifications:\nAt least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity\nExcellent English communication skills, both written and verbal (at least B2 level)\nExcellent phone, email, and instant messaging communication skills\nSolid organizational and time management skills\nTech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP\nExperience with word-processing software and spreadsheets (e.g., MS Office)\nKnowledge of online calendars and scheduling (e.g., Google Calendar)\nProactive & confident with keen attention to details\nAble to work on a graveyard shift\nTechnical Requirements:\nUSB Headset with Noise Cancellation feature\nWorking Webcam\nComputer with at least 1.8 GHz processor and at least 4GB RAM\nMain Internet Service Speed: at least 25 Mbps cable connection\nBackup Internet Service Speed: at least 10 Mbps\nBenefits:\nHealth Insurance (HMO)\nPerformance Incentives\nJob Security and Stability\nPaid Training\nInclusive Culture\nUpskilling Opportunities\n100% Work-From-Home\nExceptionally Supportive Team\nOpportunities for Career Growth\nFun Work Environment\nHoliday & Overtime Pay\nSchedule: US work hours (20-40 hours per week)\nLocation: This is a remote job\nSalary Package (with HMO):\nEntry Level (1-3 years of experience): Up to PHP 31,000\nIntermediate Level (3-5 years of experience): Up to PHP 42,000\nExpert Level (5+ years of experience): Up to PHP 53,000\nPlease note:\nOnly qualified candidates will be invited to take the assessment & scheduled for an interview.\nWe have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.\nYou may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.","description_format":"text","description_chars":3081,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-13T13:15:31Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.753,"p_room":0.36,"age_days":155,"expected_fill_days":79,"reasons":["conf:3","win:tail","crowd:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":10164,"is_top_pay":false},"html_url":"https://alion.io/job/wing-assistant-customer-service-representative-full-time-or-part-time","json_url":"https://alion.io/job/wing-assistant-customer-service-representative-full-time-or-part-time.json","meta":{"generated_at":"2026-10-24T23:11:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34089,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3275},"rest":"https://alion.io/mcp/rest/get_company?id=3275"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwing-assistant-customer-service-representative-full-time-or-part-time"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwing-assistant-customer-service-representative-full-time-or-part-time"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwing-assistant-customer-service-representative-full-time-or-part-time"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wing-assistant-customer-service-representative-full-time-or-part-time\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwing-assistant-customer-service-representative-full-time-or-part-time"}]}