{"id":990728,"url":"https://alion.io/job/wing-assistant-customer-success-engineer-ai-agents","title":"Customer Success Engineer - AI Agents","company":{"id":3275,"name":"Wing Assistant","domain":"wingassistant.com","url":"https://alion.io/company/wing-assistant","size_band":"501-1000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":69,"open_postings":303,"ghost_share":0.432,"stale_share":0,"repost_share":0.013,"time_to_fill_p50_days":78,"computed_at":"2026-11-12T10:38:37Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":["Baguio, Philippines"],"countries":["PH"],"hiring_countries":["PH","ZA"],"hiring_countries_total":2,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-09-17T01:07:32Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-11-12T08:56:53Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":56},"description":"About the Role\nWe are seeking a dynamic and technically skilled Customer Success Engineer specializing in AI Agents to join our team in South Africa. This role is perfect for individuals who possess a blend of technical aptitude and a passion for customer engagement. You will be responsible for configuring AI agents, managing prompts and workflows, and ensuring that our clients have a seamless experience with our products.\nThe Customer Success Engineer will work directly with customers to diagnose configuration issues, reproduce problems, and test fixes end to end. Your ability to communicate effectively and follow through on customer needs will be essential to the success of this position. You will maintain customer ownership, focusing on account health, retention, and expansion.\nIn this role, you are expected to have a proactive approach, ensuring that customers can independently go live by Day 7. The position requires availability during US business hours, providing an exciting opportunity to work with a diverse range of clients across different time zones.\nResponsibilities\nConfigure AI agents, prompts, and workflows to meet customer specifications\nReproduce customer-reported problems and diagnose configuration issues\nTest fixes end to end to ensure a seamless customer experience\nCommunicate effectively with customers regarding their needs and updates\nFollow through on customer inquiries and support requests\nMaintain account health through regular check-ins and performance reviews\nFocus on customer retention and expansion strategies\nEnsure same-day movement on urgent customer requests and issues\nFacilitate independent customer go-live by Day 7\nCollaborate with integration engineers for any custom API needs\nDocument all customer interactions and technical configurations for future reference\nRequirements\nProven experience in customer success or a similar 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