{"id":990732,"url":"https://alion.io/job/wing-assistant-customer-success-manager","title":"Customer Success Manager","company":{"id":3275,"name":"Wing Assistant","domain":"wingassistant.com","url":"https://alion.io/company/wing-assistant","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":70,"open_postings":302,"ghost_share":0.417,"stale_share":0,"repost_share":0.013,"time_to_fill_p50_days":79,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T00:56:41Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-25T09:01:43Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":38},"description":"About the Role\nThe Customer Success Manager plays a pivotal role in our organization, ensuring that customers have a seamless experience with our product from the moment they sign on. This position is designed for a commercially astute individual who is not only focused on customer satisfaction but also adept at identifying and capitalizing on expansion opportunities. You will be at the forefront of onboarding, configuration, and ongoing support, ensuring that our customers achieve their desired outcomes.\nIn this remote role, you will work within US business hours, collaborating with various stakeholders to manage customer onboarding, retention, and renewal processes. Your ability to proactively troubleshoot and configure our systems will be essential in maintaining customer satisfaction and loyalty.\nResponsibilities\nOwn the customer journey post-signing, including onboarding, configuration, and adoption.\nIdentify and close expansion opportunities within existing customer accounts.\nProactively manage customer issues, ensuring resolution on the same day they arise.\nConduct regular follow-ups and updates with customers to keep them informed of progress and solutions.\nUtilize accelerated ramping timelines for customer go-lives, ensuring independent operations by Day 7.\nCollaborate with integration engineers for any custom API or integration needs while maintaining customer focus.\nTrack open items and ensure timely follow-through to drive customer success.\nProvide hands-on support for configuration and troubleshooting tasks as needed.\nRequirements\nProven experience in customer success, account management, or a similar role.\nExceptional interpersonal and communication skills, both verbal and written.\nStrong problem-solving abilities and a proactive approach to customer issues.\nCommercial acumen to identify expansion opportunities and drive revenue growth.\nAbility to work independently and manage multiple customer accounts effectively.\nFamiliarity with customer relationship management (CRM) tools and support software.\nUnderstanding of technical concepts related to software configuration and troubleshooting.\nA self-starter with a strong sense of urgency and commitment to customer success.\nNice to Have\nExperience with SaaS products and customer success metrics.\nKnowledge of customer onboarding best practices.\nFamiliarity with API integrations and technical documentation.\nPrevious experience in a remote working environment.\nIndustry-specific knowledge relevant to our product offerings.\nBenefits\nFully remote work environment with the flexibility to work from anywhere in the US.\nOpportunities for professional development and growth within the company.\nCollaboration with a dedicated and passionate team focused on customer success.\nAccess to the latest tools and technologies to support your work.\nEngaging company culture that values innovation and teamwork.","description_format":"text","description_chars":2896,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-17T02:27:02Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.831,"p_room":0.9,"age_days":38,"expected_fill_days":79,"reasons":["conf:0","win:mid","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/wing-assistant-customer-success-manager","json_url":"https://alion.io/job/wing-assistant-customer-success-manager.json","meta":{"generated_at":"2026-10-25T11:51:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17058,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3275},"rest":"https://alion.io/mcp/rest/get_company?id=3275"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwing-assistant-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwing-assistant-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwing-assistant-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wing-assistant-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwing-assistant-customer-success-manager"}]}