{"id":1178529,"url":"https://alion.io/job/wing-assistant-customer-success-product-manager-3","title":"Customer Success & Product Manager","company":{"id":3275,"name":"Wing Assistant","domain":"wingassistant.com","url":"https://alion.io/company/wing-assistant","size_band":"501-1000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":77,"open_postings":299,"ghost_share":0.294,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":79,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":5000,"max_usd":12000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":708},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Prompt Engineering","optional":false},{"name":"Zapier","optional":false}],"status":"live","first_seen_at":"2026-09-24T11:24:13Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T03:47:49Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the Role\nWe are looking for a highly driven, technically curious, and customer-obsessed Customer Success & Product Manager to join our fast-growing team.\nThis role sits at the intersection of Customer Success, Product, and Solutions Engineering. You will work closely with customers to understand how they operate, help them get the most value from our platform, and translate their workflows, requirements, and feedback into actionable solutions for our Product and Engineering teams.\nYou will not simply answer customer questions. You will roll up your sleeves and use the product yourself, build AI-powered workflows, configure integrations, troubleshoot implementations, create demos, and work cross-functionally to turn customer needs into product improvements.\nThis is an ideal role for someone who is high-ownership, meticulous, technically curious, and comfortable figuring things out without having every step defined for them.\nResponsibilities\nKey Responsibilities\n1. Customer Success & Onboarding\nRespond to customer inquiries and requests quickly and professionally, removing blockers that may delay onboarding or product adoption.\n\nOwn customer requests from initial inquiry through resolution, ensuring clear follow-through and communication.\n\nBuild strong relationships with customers and develop a deep understanding of their businesses, workflows, goals, and pain points.\n\nProactively identify opportunities to improve customer adoption, engagement, and satisfaction.\n\nHelp customers understand and maximize the capabilities of the platform.\n\nIdentify opportunities to expand customer usage and recommend higher-tier plans or additional capabilities when appropriate.\n\n2. Product Implementation & Technical Solutions\nBecome an expert user of our Central products, including advanced functionality and integrations.\n\nBuild and configure workflows on behalf of customers.\n\nWork with advanced capabilities such as:\nAI prompting and prompt optimization\n\nWebhooks\n\nAPIs and API connections\n\nZapier and other third-party integrations\n\nScripting and automation\n\nAccount and workflow configuration\n\nAI-powered workflows and agents\n\nTroubleshoot customer implementations and determine whether issues can be resolved through configuration, workflow changes, or product enhancements.\n\nExperiment with new product capabilities and determine practical use cases for customers.\n\nCreate proof-of-concepts, demos, and customized solutions that showcase the platform's capabilities.\n\n3. Customer-to-Product Feedback\nConduct calls and conversations with customers to understand their workflows, requirements, and desired outcomes.C\n\nTranslate customer needs into clear product requirements, user stories, specifications, and implementation details.\n\nWork closely with Product and Engineering to communicate customer requirements and ensure solutions are accurately understood and implemented.\n\nHelp identify recurring customer pain points and opportunities for product improvements.\n\nParticipate in product discussions and provide customer-informed input into feature development and prioritization.\n\nFollow up with customers and internal teams throughout the development and implementation process.\n\n4. AI & Product Enablement\nUse AI tools to research, prototype, improve prompts, build workflows, and accelerate customer solutions.\n\nDevelop compelling product demos and examples tailored to specific customer use cases.\n\nContinuously experiment with new AI tools, techniques, integrations, and product capabilities.\n\nStay current with developments in AI automation and identify opportunities to apply them to customer workflows.\n\nHelp create customer-facing guides, documentation, specifications, and other enablement materials.\n\n5. Account & Documentation Management\nModify and configure customer accounts within the platform as needed.\n\nManage the operational back-and-forth associated with customer documentation, including contracts, specifications, guides, requirements, and implementation materials.\n\nMaintain accurate records of customer requirements, configurations, workflows, and outstanding items.\n\nEnsure customer requests and commitments are properly documented and communicated to relevant internal teams.\n\n6. Growth & Expansion\nDevelop a deep understanding of each customer's business and identify opportunities where additional product capabilities can create value.\n\nIdentify potential upsell and expansion opportunities and work with the appropriate teams to convert those opportunities.\n\nParticipate in customer expansion conversations and product demonstrations.\n\nCommission opportunities may be available for qualified upsell and expansion activity.\n\nRequirements\nWhat We're Looking For\nMust-Have Qualities\nHigh ownership: You take responsibility for outcomes rather than waiting to be told what to do.\n\nCustomer obsessed: You genuinely care about solving customer problems and making customers successful.\n\nHighly detail-oriented: You catch small issues before they become larger problems.\n\nTechnically curious: You don't need to be a software engineer, but you should be comfortable learning technical concepts and experimenting with APIs, integrations, automation, and AI tools.\n\nFast learner: You can quickly learn a new product, understand how it works, and figure out how to apply it to different customer scenarios.\n\nResourceful: You are comfortable operating with limited guidance and finding answers independently.\n\nStrong communicator: You can translate complex customer needs into clear requirements for Product and Engineering teams.\n\nStrong problem solver: You can break ambiguous customer problems into practical solutions.\n\nOrganized and structured: You can manage multiple customers, requests, projects, and follow-ups without losing track of details.\n\nCommercially minded: You understand that successful customers can lead to retention, expansion, and revenue growth.\n\nTechnical Curiosity\nExperience or familiarity with any of the following is a strong advantage:\nSaaS products\n\nAI tools and LLMs\n\nPrompt engineering\n\nAPIs\n\nWebhooks\n\nZapier or workflow automation platforms\n\nScripting\n\nCRM or customer success platforms\n\nNo-code/low-code tools\n\nTechnical product implementation\n\nProduct management or requirements gathering\n\nQualifications\nRequired Qualifications\nBachelor's degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, Information Systems, or a related technical field.\n\n2+ years of experience in Customer Success, Account Management, Solutions Consulting, Product Management, SaaS Implementation, Technical Support, or a similar customer-facing role.\n\nExperience working with SaaS or technology products, preferably in a fast-growing or startup environment.\n\nStrong written and verbal communication skills, with the ability to communicate effectively with both customers and technical teams.\n\nDemonstrated ability to own customer issues from start to finish, including identifying the problem, finding a solution, coordinating internally, and following through to resolution.\n\nHighly organized and detail-oriented, with strong follow-up and project management skills.\n\nStrong problem-solving and analytical skills; able to break down ambiguous problems and determine practical solutions.\n\nComfortable learning new software, technologies, and systems independently.\n\nStrong technical aptitude and willingness to work with APIs, webhooks, integrations, automation tools, scripting, and AI platforms.\n\nFamiliarity with AI tools and LLMs, including the ability to write, test, and improve prompts.\n\nAbility to translate customer workflows and business requirements into clear product requirements, specifications, and actionable tasks for Product and Engineering teams.\n\nComfortable working in a fast-paced, high-growth environment with limited guidance and changing priorities.\n\nDemonstrated resourcefulness and initiative; able to research, experiment, and find solutions independently.\n\nCustomer-oriented mindset with the ability to understand customer goals and identify opportunities to increase product adoption and value.\n\nCommercial awareness and willingness to participate in upselling and account expansion opportunities.\n\nAbility to manage multiple customer requests, projects, and priorities simultaneously without losing attention to detail.","description_format":"text","description_chars":8348,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Virtual Assistant Services"],"lifecycle":[{"event":"open","at":"2026-09-24T12:23:00Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":79,"reasons":["conf:0","win:early","comp:junior,brand"],"computed_at":"2026-09-25T04:23:31Z"},"pay":null,"html_url":"https://alion.io/job/wing-assistant-customer-success-product-manager-3","json_url":"https://alion.io/job/wing-assistant-customer-success-product-manager-3.json","meta":{"generated_at":"2026-09-25T04:23:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4708,"day_limit":5000,"remaining_today":292,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}