{"id":990742,"url":"https://alion.io/job/wing-assistant-implementation-customer-success-manager-ai-agents-3","title":"Implementation & Customer Success Manager — AI Agents","company":{"id":3275,"name":"Wing Assistant","domain":"wingassistant.com","url":"https://alion.io/company/wing-assistant","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":69,"open_postings":301,"ghost_share":0.425,"stale_share":0,"repost_share":0.013,"time_to_fill_p50_days":79,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["Malaysia"],"countries":["MY"],"hiring_countries":["MY"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":16500,"period":"year","method":"role_country_seniority_unknown","sample_n":10},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Jira","optional":true},{"name":"Linear","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-09-17T00:03:56Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-11-03T12:16:49Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":47},"description":"About Central\nCentral builds AI agents that do real operational work for businesses. Our solutions streamline various tasks such as answering phones, booking appointments, and managing records, and we are rapidly expanding into more back-office workflows and deeper automation.\nWe are looking for an Implementation & Customer Success Manager who is excited about the evolving nature of our product. You will take ownership of customer relationships post-signing, ensuring that each implementation is successful and that the product continues to deliver value.\nResponsibilities\nOwn customer relationships end to end, from the signed contract through implementation, launch, ongoing success, renewal, and expansion.\nTake new customers live by configuring workflows, call forwarding, prompts, transfer rules, scheduling, notifications, integrations, and other automation, testing the entire experience yourself.\nConfigure AI agents by building and improving prompts, workflows, escalation logic, and other behaviors as the product evolves.\nImplement new workflows as Central expands beyond voice automation into back-office operations.\nRun integrations with various systems, managing API credentials, handling authentication, and working directly with the customer's IT team.\nEngage with customers through onboarding calls, implementation sessions, and troubleshooting interactions, proactively addressing any issues.\nInvestigate problems by reproducing issues, checking configurations, and isolating failures before escalating to engineering.\nTriage engineering issues properly, providing necessary context and verifying solutions before closing the loop.\nProtect and grow revenue by identifying churn risks and opportunities for account expansion.\nTransform repetitive implementation challenges into documented playbooks and automation solutions.\nRequirements\n3+ years in implementation, onboarding, technical account management, customer success, or a similar customer-facing role at a B2B software company.\nExperience owning a book of customers or implementations directly.\nAbility to configure software for customers using workflow builders, automation tools, or similar products.\nStrong spoken and written English skills for effective customer communication.\nHands-on experience with telephony, VoIP, call forwarding platforms, EHRs, or APIs.\nComfortable troubleshooting technical problems independently.\nMust be able to consistently work US business hours.\nHighly organized, managing multiple implementations and customer issues efficiently.\nAdaptable to a fast-moving environment with changing products and priorities.\nNice to Have\nExperience in front-office, practice-management, revenue-cycle, or healthcare operations.\nFamiliarity with systems like athenahealth, Availity, Brightree, or NexHealth.\nExperience implementing AI agents or AI-powered workflows.\nProficiency with tools such as Linear/Jira, Stripe, and Slack.\nBackground in early-stage or fast-moving startups.\nExperience in identifying or closing expansion revenue from existing customers.\nAbout the Role\nThis role requires ownership and accountability for customer satisfaction and success.\nYou will need to verify workflow functionality and resolve issues proactively.\nAdaptability is key as customers operate on US time and product changes frequently.\nPatience and problem-solving skills are essential to manage integration challenges effectively.\nWe seek someone eager to grow alongside our evolving product and engage with AI technology.\nBenefits\nRemote work flexibility, allowing you to work from anywhere.\nOpportunities for professional development and career growth.\nA supportive team culture that values collaboration and innovation.\nAccess to cutting-edge AI technology and tools.\nInvolvement in shaping the future of AI-driven workflows.\nCompetitive compensation and recognition for your contributions.","description_format":"text","description_chars":3882,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional 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