{"id":990740,"url":"https://alion.io/job/wing-assistant-implementation-customer-success-manager-ai-agents","title":"Implementation & Customer Success Manager — AI Agents","company":{"id":3275,"name":"Wing Assistant","domain":"wingassistant.com","url":"https://alion.io/company/wing-assistant","size_band":"501-1000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":69,"open_postings":305,"ghost_share":0.423,"stale_share":0,"repost_share":0.013,"time_to_fill_p50_days":78,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["Argentina"],"countries":["AR"],"hiring_countries":["AR"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Jira","optional":true},{"name":"Linear","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-09-17T00:05:18Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-11-09T17:51:30Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":53},"description":"About Central\nCentral builds AI agents that perform real operational work for businesses. Our technology currently includes answering phones, booking appointments, and managing customer follow-ups, with plans to expand into more complex back-office workflows and deeper automation. We are seeking an Implementation & Customer Success Manager to ensure our clients derive maximum value from our products.\nResponsibilities\nOwn customers end to end, managing the journey from signed contract through implementation, launch, adoption, ongoing success, renewal, and expansion.\nTake new customers live by configuring workflows, call forwarding, prompts, and integrations, testing the entire customer experience before launch.\nConfigure AI agents, building and improving prompts, workflows, and integrations as the product evolves.\nImplement new workflows, adapting to rapidly changing processes and tools.\nRun integrations with systems such as athenahealth, Brightree, and NexHealth by obtaining API credentials and debugging permissions.\nEngage with customers through onboarding calls, implementation sessions, and troubleshooting to maintain a proactive communication flow.\nInvestigate problems independently, checking configurations and logs to isolate issues before escalating to engineering.\nTriage engineering issues by providing comprehensive information for resolution and verifying fixes before concluding cases.\nProtect and grow revenue by identifying churn risks and opportunities for account expansion.\nTransform recurring issues into documented playbooks or automated solutions to enhance efficiency.\nRequirements\n3+ years in implementation, onboarding, technical account management, or customer success at a B2B software company.\nExperience managing a book of customers or implementations directly.\nProven ability to configure software solutions, including workflow builders, automation tools, and integrations.\nStrong spoken and written English communication skills, capable of handling customer interactions independently.\nHands-on experience with telephony, EHRs, APIs, or workflow automation tools.\nComfortable troubleshooting technical issues without immediate escalation.\nAvailability to work US business hours consistently.\nHighly organized with the ability to manage multiple implementations and customer issues simultaneously.\nAdaptable to a fast-paced environment where product and priorities frequently change.\nNice to Have\nExperience in front-office, practice-management, or healthcare operations.\nFamiliarity with systems like athenahealth, Availity, or Brightree.\nPrior experience implementing AI agents or workflows.\nKnowledge of tools such as Linear/Jira, Stripe, and Slack.\nExperience in early-stage startups or fast-paced environments.\nProven success in identifying and closing expansion revenue opportunities.\nBenefits\nOpportunity to work remotely with a dynamic team.\nEngaging work environment with a focus on innovation and AI technologies.\nProfessional development opportunities to grow alongside our evolving product.\nCollaborative team culture that values curiosity and initiative.\nAutonomy in managing customer relationships and implementations.\nPotential for career advancement as the company expands.\nAbout the Role\nThis position is key to Central’s success in transforming customer operations through AI. You will play a vital role in ensuring customers can effectively utilize our solutions, driving satisfaction and loyalty.\nThe Implementation & Customer Success Manager will be the primary point of contact for clients, responsible for not just implementation but fostering long-term relationships that encourage growth and expansion.\nYour contributions will directly impact our clients' success and the evolution of our product offerings.","description_format":"text","description_chars":3778,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Professional development"],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Virtual Assistant Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-17T02:27:02Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.81,"p_room":0.72,"age_days":53,"expected_fill_days":78,"reasons":["conf:2","win:mid","crowd:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/wing-assistant-implementation-customer-success-manager-ai-agents","json_url":"https://alion.io/job/wing-assistant-implementation-customer-success-manager-ai-agents.json","meta":{"generated_at":"2026-11-09T18:17:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2768,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3275},"rest":"https://alion.io/mcp/rest/get_company?id=3275"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwing-assistant-implementation-customer-success-manager-ai-agents"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwing-assistant-implementation-customer-success-manager-ai-agents"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwing-assistant-implementation-customer-success-manager-ai-agents"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wing-assistant-implementation-customer-success-manager-ai-agents\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwing-assistant-implementation-customer-success-manager-ai-agents"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":990740}},{"tool":"search_jobs","arguments":{"company":"wingassistant.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":990740},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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