{"id":208206,"url":"https://alion.io/job/wing-assistant-sales-trainer","title":"Sales Trainer","company":{"id":3275,"name":"Wing Assistant","domain":"wingassistant.com","url":"https://alion.io/company/wing-assistant","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":72,"open_postings":303,"ghost_share":0.389,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":89,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Education","role_family":"Education","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":70000,"currency":"PHP","period":"month","gross":null,"usd_annual":13404},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-25T12:04:12Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-14T10:12:51Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":49},"description":"About the Role:\nWe're looking for a Sales & Customer Success Trainer to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role combines coaching, quality assurance, and training delivery to ensure our CSMs are equipped to drive long-term client success.\nThe ideal candidate has prior experience coaching CSMs or similar client-facing roles and brings a structured approach to performance improvement. Former BPO trainers with a strong QA background are welcome to apply.\nKey Responsibilities\nCoach and mentor Customer Success Managers (CSMs)/Account Managers to improve customer satisfaction, retention, and relationship management\nConduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback\nDevelop and deliver coaching plans tailored to individual performance metrics and team goals\nCollaborate with leadership on team skill development, training needs, and continuous improvement\nLead training sessions and skill refreshers to reinforce best practices and performance standards\nMaintain standardized coaching documentation and feedback tools\nTrack, report, and analyze coaching effectiveness and performance trends\nCandidate Requirements\nExperience coaching Customer Success Managers, Account Managers, or similar roles\nSolid foundation in quality assurance and structured feedback delivery\nFormer BPO trainers with QA and client-facing experience are strongly encouraged to apply\nExcellent communication, facilitation, and coaching skills\nFamiliarity with CRMs and performance coaching tools\nMust be able to work in a hybrid setup and align with a US time zone (night shift) schedule\n Must present original coaching/training materials during the hiring process\nHiring Requirement - Simulation & Mock Deck\nConduct a mock training simulation (live)\nPresent a self-made presentation deck on the following topics:\n “What is a Customer Success Manager?”\n “How to Be a Successful CSM”\nThis simulation will be used to assess facilitation skills, structure, clarity, and relevance of content.","description_format":"text","description_chars":2079,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-05T08:04:18Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.838,"p_room":0.72,"age_days":49,"expected_fill_days":89,"reasons":["conf:1","velocity","win:mid","crowd:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":13404,"is_top_pay":false},"html_url":"https://alion.io/job/wing-assistant-sales-trainer","json_url":"https://alion.io/job/wing-assistant-sales-trainer.json","meta":{"generated_at":"2026-10-14T13:10:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16187,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3275},"rest":"https://alion.io/mcp/rest/get_company?id=3275"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwing-assistant-sales-trainer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwing-assistant-sales-trainer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwing-assistant-sales-trainer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wing-assistant-sales-trainer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwing-assistant-sales-trainer"}]}