{"id":2891596,"url":"https://alion.io/job/wing-bank-manager-applications-support","title":"Manager, Applications Support","company":{"id":171507,"name":"Wing Bank","domain":"wingbank.com.kh","url":"https://alion.io/company/wingbank","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phnom Penh, Cambodia"],"countries":["KH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Oracle","optional":false},{"name":"PostgreSQL","optional":false}],"status":"live","first_seen_at":"2026-10-20T02:48:15Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T17:00:40Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"JOB RESPONSIBILITIES\nApplications Management, Continuous Improvement & Software Development \nEnsure high availability and stability of business applications. \nConducting all related technical gaps/matter with specific KB of the impacted applications. \nContinue improvement to minimize system downtime and recurring issues. \nDesign and development process improvements including participate with vendors and other release mgmt \nService Delivery & SLA Performance Management \nEnsure delivery of technical & support services according to SLA \nMonitor service quality, response times, resolution times, and customer satisfaction \nPrepare operational dashboards, management reports, and service performance metrics \nCoordinate with vendors and third-party providers to ensure support commitments are met \nSystem Monitoring, Stability & Operational Excellence \nEnsure all implemented applications are onbaord into the NOC for 24/7 monitoring for automation alert with dashbaord \nEnsure proper log management, performance tuning, and capacity planning \nIdentify opportunities for process optimization and operational improvement \nWork closely with business, product owners, IT teams, infrastructure teams, partners and external vendors \nIncident, Problem Management & Root Cause Analysis \nManage critical incidents and coordinate issue resolution \nPerform root cause analysis (RCA) for major problems \nImplement and/or proosal for the preventive actions to avoid repeated incidents \nMaintain incident and problem management reports \nTechnical Lead, Team Leadership & Management \nLead and supervise the technical and applications support team effectively \nAssign tasks and manage support schedules/on-call rotations \nDevelop team skills through coaching and training \nMaintain high team productivity and service quality \nJOB REQUIREMENTS\nBachelor’s degree in Computer Science, Software Engineering, or a related field (Master’s preferred). \nFullly comprehensive of logging, tracing, and alerting for visibility into integration transactions. \nDeep understanding of interface mapping, contract-first API design, and payload transformation \n8-10 years in enterprise application support including CBS, TX, Digitalizations (Mobile Banking, iBanking, Merchant, Bakong,CIFTP, NCS, PSP, PTU…), Spring API, WSO2 middleware, payment integration, database Oracle, PostgreSQL knowledge, SDLC, and ITIL concepts \nExperienced managing legacy-to-modernization transitions (monolith to microservices) \nCollaboratively with DevOps team to automate builds, tests, and deployments of integration artifacts \nAnalytical and structured thinker with strong problem-solving orientation \nStrategic thinking and problem-solving mindset\nEffective communicator with ability to engage cross-functional stakeholders \nStrong communication and stakeholder engagement skills\nHigh sense of ownership, accountability, and integrity in managing sensitive information \nProactive leadership with resilience under pressure and tight timelines \nCommitment to fostering a strong risk culture and continuous improvement mindset \nProfessional appearance suitable for corporate settings\nPositive energy, confidence, and discipline for stakeholder engagements and management presentations. \nWillingness to travel occasionally for branch or operational site control 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