{"id":3391416,"url":"https://alion.io/job/wing-bank-senior-applications-support-engineer","title":"Senior Applications Support Engineer","company":{"id":171507,"name":"Wing Bank","domain":"wingbank.com.kh","url":"https://alion.io/company/wingbank","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phnom Penh, Cambodia"],"countries":["KH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":29000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Kibana","optional":false},{"name":"Postman","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Zabbix","optional":false}],"status":"live","first_seen_at":"2026-10-28T10:14:48Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T15:07:40Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"JOB RESPONSIBILITIES\nApplication Support & Operations\nProvide L2 application support for assigned banking systems with focus on availability, performance, and data integrity\nAnalyze and resolve incidents, including root cause analysis and permanent fixes\nSupport business-critical payment, collection, and digital banking processes\nEnsure timely resolution of production issues in accordance with SLA and business priorities\nIncident, Problem & Change Management\nManage and participate in Incident, Problem, and Change Management processes in line with ITIL best practices\nPerform root cause analysis (RCA) and drive preventive measures\nCoordinate with vendors, development teams, and infrastructure teams during incidents and changes\nMonitoring & Observability\nProactively monitor systems using Kibana, Grafana, and Zabbix\nAnalyze logs, metrics, and alerts to identify performance degradation or risks\nDefine and improve monitoring dashboards, alerts, and operational runbooks\nData & Technical Analysis\nUse SQL to analyze application data, transactions, and operational issues\nSupport reconciliation, reporting, and investigation of failed or delayed transactions\nAssist business and compliance teams with technical analysis and evidence collection\nDocumentation & Continuous Improvement\nMaintain support documentation, SOPs, and knowledge base articles\nIdentify opportunities for process automation and operational improvements\nSupport onboarding of new applications into production support\nCommunication & Stakeholder Management\nCommunicate clearly with business users, vendors, and internal teams\nProvide incident updates, impact assessments, and post-incident reports\nParticipate in audits and regulatory reviews related to IT operations\nJOB REQUIREMENTS\nExperience\nMinimum 5+ years of experience in Application Support / IT Operations\nExperience in banking or financial services is a strong advantage\nProven experience supporting mission-critical systems in production environments\nTechnical Skills\nHands-on experience supporting will be a plus:Collection / loan management systems\nPayment systems (including Bakong and/or SWIFT)\nMobile / digital banking applications\nContact center platforms\n\nSQL skills for troubleshooting and data analysis\nUnderstanding of API-based integrations\nAbility to troubleshoot API issues using tools such as Postman or similar for API testing\nUnderstanding of Backend architecture (applications server, databases, integrations) and Frontend concepts (web/mobile apps, users flows, client-side issues)\nExperience creating automation scripts to improve support efficiency (PowerShell, Python, etc)\nExperience with monitoring and observability tools:Kibana\nGrafana\nZabbix\n\nIT Service Management\nSolid understanding of ITIL framework\nPractical experience with:Incident Management\nProblem Management\nChange Management\n\nLanguage & Communication\nEnglish (Upper Intermediate) - mandatory\nAbility to communicate complex technical issues in a clear, structured manner\nSoft Skills\nStrong analytical and problem-solving mindset\nHigh sense of ownership and responsibility\nAbility to work under pressure in a production environment\nTeam-oriented, with strong collaboration skills\nAttention to detail and focus on operational risk","description_format":"text","description_chars":3251,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Commercial & Retail Banks","Money Transfer & Remittances"],"lifecycle":[{"event":"open","at":"2026-10-28T10:14:48Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":28,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/wing-bank-senior-applications-support-engineer","json_url":"https://alion.io/job/wing-bank-senior-applications-support-engineer.json","meta":{"generated_at":"2026-10-31T18:38:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29184,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":171507},"rest":"https://alion.io/mcp/rest/get_company?id=171507"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwing-bank-senior-applications-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwing-bank-senior-applications-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwing-bank-senior-applications-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wing-bank-senior-applications-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwing-bank-senior-applications-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3391416}},{"tool":"search_jobs","arguments":{"company":"wingbank.com.kh","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3391416},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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