{"id":2318663,"url":"https://alion.io/job/wing-venture-capital-support-specialist-2","title":"Support Specialist","company":{"id":703968,"name":"Wing Venture Capital","domain":"wing.vc","url":"https://alion.io/company/wing-venture-capital","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"Gem","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":17,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Google Workspace","optional":false},{"name":"HIPAA","optional":false},{"name":"LinkedIn","optional":false},{"name":"Salesforce","optional":false},{"name":"Zendesk","optional":false},{"name":"WhatsApp","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-12T03:11:47Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-11-03T03:33:43Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"About Fabric Health\nAt Fabric Health, we are powering boundless care by solving healthcare’s biggest challenge: clinical capacity. We aren’t here to disrupt healthcare; we’re here to fix it. We unify the care journey from intake to treatment, using intelligent automation to remove administrative burdens and make care delivery 2-10x more efficient. Our technology empowers clinicians to move faster and focus on what matters most: the patient.\nWe are a mission-driven team of brilliant minds trusted by leading organizations including Intermountain Health, OSF HealthCare, SSM Health, and MUSC Health. Our vision is backed by premier investors such as Thrive Capital, GV (Google Ventures), General Catalyst, and Salesforce Ventures. We move quickly for good reason, listen deeply to solve big challenges, and build products with the same care and quality we’d want for our own loved ones.\nLearn more: About Us | News & Press | LinkedIn | Careers\nAbout the Role\nGuide patients and providers through their virtual healthcare journey with empathy, precision, and speed. As a Support Specialist at Fabric, you operate on the front lines of patient care, serving as the critical link between technology and clinical delivery. You untangle technical hurdles, manage patient accounts, and ensure every telehealth visit is seamless and secure under strict HIPAA regulations. You do not just answer tickets; you leverage modern AI tools to streamline triage, draft communications, and resolve issues faster, ensuring patients get the help they need without delay.\nSHIFT REQUIREMENT: \n Our clinical operations run 24/7, this role requires a flexible, rotating schedule that covers mornings, afternoons, weekends, and holidays to maintain our standard of care.\nWhat You'll Do\nAs a Support Specialist, you will be the primary point of contact for our users, ensuring their success on our platform. Your primary responsibilities will include:\nPatient Care & Technical Troubleshooting\nProvide Tier 1 technical support and facilitate patient onboarding via email, chat, and phone.\nTroubleshoot technical problems for patients, providers, and other customers navigating the virtual platform.\nInvestigate, triage, and resolve patient issues professionally to ensure a positive and seamless visit.\nCreate a welcoming and professional environment for all users by demonstrating exceptional customer service and telephone etiquette.\nAdministrative Operations & Compliance\nPerform essential point-of-service activities, including visit preparation, payment collection, patient tracking, and prescription handling.\nFacilitate administrative tasks such as entering and maintaining confidential patient information and performing telephone triage.\nAdhere strictly to HIPAA compliance policies and procedures, documenting all customer interactions meticulously within Zendesk.\nContinuous Improvement & AI Integration\nUtilize AI-driven support tools, such as Zendesk AI and automated triage workflows, to enhance response times and elevate the quality of care.\nCollaborate with cross-functional teams, including clinical staff and Tier 2 Technical Support, to relay customer feedback for product improvements.\nContribute to the accuracy and user-friendliness of documentation, guides, and FAQs to empower customers to find solutions independently.\nWhy You Might Be a Good Fit\nYou are deeply committed to providing exceptional customer care and thrive on making a positive impact on a patient’s healthcare journey.\nYou communicate clearly and effectively with a diverse patient population, demonstrating empathy and professionalism in every interaction.\nYou have a knack for troubleshooting technology issues and excel at explaining features and providing clear instructions to others.\nYou are highly organized and can successfully adapt to change, managing multiple tasks and shifting priorities in a fast-paced clinical environment.\nYou are comfortable leveraging modern AI tools and software to speed up your workflows and improve customer response times.\nYou operate with sound judgment and are comfortable working independently with minimal supervision.\nThis Might Not Be The Right Fit If...\nYou prefer a role with a narrow scope that does not involve blending administrative tasks with technical troubleshooting.\nYou are uncomfortable with the fast-paced and occasionally hectic nature of a frontline healthcare support role.\nYou struggle with the meticulous record-keeping and data entry required when handling confidential PHI.\nYou are unable to work a flexible, mandatory rotating schedule that includes mornings, afternoons, weekends, and holidays.\nYou prefer working in isolation rather than actively collaborating with clinical staff and technical teams.\nYou are resistant to adopting AI workflows or learning new technologies to optimize your daily tasks.\nYour Qualifications\n4+ years of customer service experience.\nAbility to work a mandatory rotating shift schedule, including evenings, weekends, and holidays.\nExperience leveraging AI tools to draft communications or streamline administrative workflows.\nFamiliarity with Assembled WFM, Rippit QA, and Google Workspace.\nProven ability to troubleshoot and resolve general technology issues alongside technical teams.\nExceptional listening, verbal, written, and interpersonal communication skills.\nDemonstrated ability to shift priorities successfully in a fast-paced environment with keen attention to detail.\nKeen attention to detail, strong time management, sound judgment, and the ability to work independently in a fast-paced, sometimes hectic environment.\nBonus Points\nKnowledge of medical terminology.\nHigh typing proficiency of at least 30 words per minute.\nWorking knowledge of Apple iOS or MS Windows-based environments.\nExperience with EMR.\nThe national hourly pay range for this role is $17.00 - $23.00 per hour. Actual compensation will be determined by factors such as the candidate's geographic market, experience, skills, and qualifications. Certain roles may also be eligible for additional compensation, including a comprehensive benefits package such as medical, dental, vision, paid time off, and a 401(k) plan, stock options and bonuses. If your compensation requirement is greater than our posted range, please still consider applying; a determination can be made based on unique qualifications. Expected compensation ranges for this role may change over time.\nAt Fabric, we believe that a diverse workforce is essential to our success. We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. We actively encourage individuals from all backgrounds to apply.\nRecruitment Fraud Alert: Protect Yourself\nFabric Health is aware of scammers attempting to impersonate employers. To ensure that any recruiting contact you receive is legitimate, please adhere to the following:\nVerify the Domain: Official recruitment emails will only come from addresses ending in @fabrichealth.com or @gem.com. No other domain names are legitimate.\nOfficial Interview Tools: We use Gem for our recruitment process and Google Meet for all video interviews. Google Meet is always the platform used for your first interview; you will never be sent a Zoom link to set up or conduct an initial interview. All interviews are conducted via video unless specifically stated by our team as an audio call. We never conduct interviews via chat, social media, Skype, or WhatsApp.\nZoom Usage: Zoom is utilized only for specific meetings set directly by our team for purposes outside of the standard interview process (e.g., coordination or onboarding discussions). It is never the first link you will receive from us.\nAuthorized Contact & Texting: Fabric will only contact you if you have submitted an application or if you are connected to a current employee who shared your information with us. We will only send text messages if you have provided explicit authorization and consent, either through your application or while communicating directly with our team. If you have not explicitly authorized us to reach out, treat any SMS or unsolicited outreach as fraudulent and do not respond.\nSensitive Data: We will never ask you for sensitive personal or financial documents (ID, banking info, SSN) during the application, interview, or candidacy stages. All sensitive data is handled through secure internal systems post-offer.\nVerify the Team: You can reference LinkedIn to verify members of our recruiting team; however, please remain vigilant as scammers may create fraudulent profiles. Always cross-reference the sender's email domain with our official @fabrichealth.com address.\nIf you question the validity of a contact or receive a suspicious message, do not click any links. Please submit a report via this link: https://forms.gle/N1AGAiXcAL2W57H9A\nPlease note: The security inbox is for reporting fraudulent activity only. Do not email this address for application status updates or to share application materials, as these will not be reviewed. Applications are only accepted and reviewed if submitted through our official application portal, and no application status information will be provided via the security email.","description_format":"text","description_chars":9376,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Venture Capital"],"lifecycle":[{"event":"open","at":"2026-10-12T05:31:00Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.841,"p_room":0.9,"age_days":22,"expected_fill_days":57,"reasons":["conf:2","win:mid"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":46000,"is_top_pay":false},"html_url":"https://alion.io/job/wing-venture-capital-support-specialist-2","json_url":"https://alion.io/job/wing-venture-capital-support-specialist-2.json","meta":{"generated_at":"2026-11-03T06:10:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8481,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":703968},"rest":"https://alion.io/mcp/rest/get_company?id=703968"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwing-venture-capital-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwing-venture-capital-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwing-venture-capital-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wing-venture-capital-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwing-venture-capital-support-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2318663}},{"tool":"search_jobs","arguments":{"company":"wing.vc","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2318663},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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