{"id":1580932,"url":"https://alion.io/job/winged-it-business-application-specialist-erp","title":"IFS Support Specialist (ERP)","company":{"id":1756,"name":"Winged IT","domain":"wingedit.pl","url":"https://alion.io/company/winged-it","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Traffit","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":13500,"max":17500,"currency":"PLN","period":"month","gross":true,"usd_annual":53328},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"MS SQL","optional":false},{"name":"Windows","optional":false},{"name":"Confluence","optional":true},{"name":"Jira","optional":true},{"name":"ServiceNow","optional":true},{"name":"SharePoint","optional":true}],"status":"live","first_seen_at":"2026-10-01T10:13:47Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-31T15:28:06Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Employer:International sensor company\nLocation:Bielsko-Biała (hybrid work model with mandatory office visits 1- 2 days every month)\nSalary:13 500 - 17 500 PLN gross\nCooperation model:Employment contract\nStart date:ASAP\nRecruitment process:2-3 online interviews\n\nAs an IFS Support Specialist (ERP), you will be the primarypoint of contact for ERP-related support in our Poland office. Youwill provide technical and functional support for our ERP landscape, with a particular focus on application administration, troubleshooting, configuration, integrations, releaseand continuous improvement.This role bridges technical understanding with business process insight, making it ideal for someone eager to grow in a dynamic, multinational environment.\nYour role is to:\n-> Take ownership of technical and functional ERP incidents, service requestsand improvement initiatives, from initialinvestigation through resolution, testingand implementation, escalating to external partners or vendors whenrequired\n-> Maintain support documentation, including tickets, configuration changes, user guides, and FAQs\n-> Assist with ERP administration, including user access management, system configuration, release coordination, implementation, testing, rollout, and continuous improvement initiatives\n-> Support the administration, monitoring, and troubleshooting of server infrastructure and database environments related to business applications, including configuration, patching, upgrades, backup and recovery, and performance monitoring\n-> Collaborate with infrastructure engineers, application teams, Key Users, Business Process Managers, and external technology partners to ensure the availability, performance, and security of business-critical systems\n-> Support end-user training by preparing materials, providing guidance on application functionalities, and facilitatingknowledge transfer\n-> Communicate clearly and professionally in English with local and international stakeholders\nRequired Qualification:\n-> Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a relatedfield\n-> 3+ years of professional experience in a similar role\n-> Demonstrable understandingof business processes within manufacturing, supply chain, or finance environments\n-> Basic knowledge of server infrastructure, virtualization, Windows/Linux environments, and relational databases such as Microsoft SQL Server\n-> Strong analytical and problem-solving skills across application and infrastructure domains\n-> Excellent English communication skills, both written and spoken\n-> Ability to identifynext steps, manage assigned tasks and backlogitems, follow up actions, and communicate blockers proactively with limitedsupervision\n-> Eagerness to learn and adapt in a multicultural, technology-driven environment\nPreferred skills:\n-> Familiarity with ERP platforms such as IFS, SAP, or similar solutions\n-> Experience with ticketing platforms such as Jira or ServiceNow\n-> Familiarity with documentation and knowledge management tools such as Confluence or SharePoint\n-> Exposure to user training, onboarding, or knowledge transfer activities\nOur client offers: \n-> You will be part of a growing international team working on infrastructure, cloud, application-related technology, and modernization initiatives\n-> Exposure to a broad and diverse global IT landscape\n-> Direct collaboration with infrastructure engineers, application teams, international colleaguesand external technology partners\n-> A hybrid working mode\n-> Opportunities to further develop both technical and project management skills\n-> A collaborative environment with direct access to IT leadership\n-> The opportunity to make a visible contribution to the modernization of our global IT environment\nIf interested, please apply safely through this portal (application rules are in accordance with GDPR). 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