{"id":471093,"url":"https://alion.io/job/winged-it-senior-project-manager","title":"Senior Project Manager","company":{"id":1756,"name":"Winged IT","domain":"wingedit.pl","url":"https://alion.io/company/winged-it","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Traffit","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Poland"],"countries":["PL"],"hiring_countries":["PL"],"hiring_countries_total":1,"salary":{"min":110,"max":115,"currency":"PLN","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Copilot","optional":false},{"name":"GDPR","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-08-04T12:02:48Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-11T23:51:46Z","board_verified":true,"closed_at":null,"days_open":68,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":68},"description":"Client:LeadingGlobal BiotechCompany\nLocation:Remotely from Poland\nStart date:ASAP\nRate:110 - 115 PLN/h\nCooperation model:B2B or EmploymentContract\nRecruitment process:2 online interviews\nWe are looking for a Senior Project Manager to join a leading global biotech company.\nThe role is based within its Diagnostics division, which provides in vitro diagnostic solutions, laboratory automation, advanced systems, and testing technologies that support faster and more accurate clinical decisions.\nThis is a business-oriented program management role rather than an IT position. Within Global Customer Support, you will lead the Service AI portfolio, including Service Copilot, Online Support Chatbot, VoiceBots, Automated Call Summarization, and Field Service AI Augmentation.\nYour primary responsibility will be to turn strategic objectives into coordinated business execution across global and regional service teams. Success in this position will depend more on stakeholder management, business understanding, governance, communication, and organizational alignment than on detailed technical expertise.\nYour role is:\nProgram Execution & Governance\nManage the Service AI Program Roadmap end to end, ensuring timely delivery, budget control, and alignment with Global Service Leadership priorities.\nTranslate strategic objectives into clear plans, milestones, responsibilities, and measurable business outcomes.\nCoordinate multidisciplinary business streams, regional teams, external partners, and supporting technology functions.\nLead Steering Committee updates, business-case refinements, decision-making processes, and stage-gate evaluations.\nIdentify program risks, dependencies, conflicts, and organizational barriers, and ensure they are addressed effectively.\nStakeholder Management & Business Alignment\nBuild strong relationships with senior leaders, business owners, regional representatives, service teams, external vendors, and other key stakeholders.\nFacilitate alignment between global strategy and regional or local business needs.\nManage expectations and maintain transparent communication across stakeholder groups with different priorities.\nInfluence decisions without direct authority and create commitment around common goals.\nPrepare clear, concise, and business-focused presentations for executive and operational audiences.\nKPI Alignment & Adoption\nDefine and monitor business, operational, and adoption indicators across regions.\nTrack employee adoption, customer service outcomes, cost avoidance, case-volume reduction, and improvements in resolution time.\nEnsure that success is measured not only by solution delivery but also by business impact and sustainable adoption.\nWork with regional and operational teams to identify barriers and agree on corrective actions.\nCross-Functional Collaboration & Organizational Change\nCoordinate cooperation between Customer Support, Field Service, business operations, Change Management, Communications, People, Learning, Data, and technology teams.\n\nWork closely with the Change Management Lead to manage workforce impact, change fatigue, and employee concerns.\n\nSupport the transition of Customer Care and Field Service teams to new processes and ways of working.\n\nEnsure that business requirements remain central throughout design, testing, implementation, and adoption activities.\n\nYour skills and experience:\nMaster’s degree in Business Administration, Management, Engineering, Economics, or a related field.\nA project or program management certification, such as PMP, PRINCE2, Agile, or Scrum, is strongly preferred.\nAt least 7 years of project or program management experience within large-scale business transformation programs in global matrix organizations.\nStrong experience managing complex stakeholder environments involving senior executives, business functions, regional teams, and external partners.\nExperience within Customer Care, Customer Service, Field Service, contact centers, or global service operations is highly valuable.\nPrevious involvement in digital, automation, AI-enabled, or process transformation programs is an advantage, but detailed technical expertise is not required.\nStrong business acumen and the ability to connect program activities with operational and commercial outcomes.\nExcellent communication, facilitation, negotiation, and executive presentation skills.\nHigh emotional intelligence, diplomacy, resilience, and the ability to handle difficult conversations.\nAbility to influence without authority, resolve conflicts, and create alignment between teams with competing priorities.\nStrong organizational skills and the ability to maintain clarity in a complex, fast-changing environment.\nFluency in English.\nWe offer:\nFully remote work from Poland;\nStable and long-term collaboration;\nThe possibility to play a key role in a rapidly growing company;\nA great opportunity for personal development, support, and training;\nThe possibility to work in a friendly, multinational team of experts;\nContact with the newest technologies.\nInterested? Apply securely through this portal. The application process complies with the GDPR. Employment Agency No. 17138.","description_format":"text","description_chars":5159,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Information Security"],"lifecycle":[{"event":"open","at":"2026-09-06T13:21:50Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.541,"p_room":0.44,"age_days":66,"expected_fill_days":52,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/winged-it-senior-project-manager","json_url":"https://alion.io/job/winged-it-senior-project-manager.json","meta":{"generated_at":"2026-10-12T02:16:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3239,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1756},"rest":"https://alion.io/mcp/rest/get_company?id=1756"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwinged-it-senior-project-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwinged-it-senior-project-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwinged-it-senior-project-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/winged-it-senior-project-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwinged-it-senior-project-manager"}]}