{"id":2038785,"url":"https://alion.io/job/wings-credit-union-technical-support-analyst","title":"Technical Support Analyst","company":{"id":1907712,"name":"Wings Credit Union","domain":"ent.com","url":"https://alion.io/company/ent-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colorado Springs, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":29,"max":33,"currency":"USD","period":"hour","gross":null,"usd_annual":66000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITSM","optional":false},{"name":"PowerShell","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-07T14:43:41Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-14T08:54:20Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here.\n Provide Level II technical assistance to end-users for hardware, software, networking, various peripherals, and audiovisual (AV) systems by diagnosing and resolving issues to ensure minimal disruption to daily operations. Collaborates with other technology teams to escalate and address more intricate problems. Responsible to build, configure and deploy equipment to ensure devices meet company and security standards. Manages user access by creating, modifying, and removing accounts in Active Directory, maintaining accurate and secure access controls.\nEssential Functions\nProvide level II technical support for hardware, software, networking, audio visual, and various peripherals ensuring timely resolution of issues\nPerforms vulnerability management on all end user equipment to include software, drivers, and tools\nPerforms Active Directory administration through creating, changing, and removing users accounts and workstations to maintain accurate and secure access controls\nBuilds application packages and deploys security patches and updates using various tools to include Patch My PC, Microsoft Intune, and Microsoft Endpoint Configuration Manager (MECM)\nCreates and manages scripts using PowerShell and other common scripting tools\nManages the print servers and other print management systems\nVisits branch locations to assist with any digital and technology needs\nAdministers End User Services owned systems to include installing, updating, configuring troubleshooting and supporting\nProvides support for the credit union's audio/visual solutions and equipment. This includes video walls, digital sign displays, conference room equipment, video conference software and hardware, and online meeting software\nMaintains accurate asset inventories for equipment and manages and documents the equipment disposal process and procedures\nDocuments and maintains all procedures for which this position is made responsible\nWorks with hardware and software vendors for evaluations, troubleshooting, and warranty repairs\nClosely adheres to credit union security standards, policies, and procedures\nParticipate in the on-call rotation as required\nBank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.\n Minimum Formal Qualifications for this Position:\nAssociate's Degree Two-year associates degree or equivalent work experience, preferred\n3+ years related technical support experience, required\nTechnical or Specialized Knowledge/Skills:\nFamiliarity with the following: ' Knowledge of ITSM ticketing systems and tools such as ServiceNow. ' Microsoft platforms and tools to include Microsoft Endpoint Configuration Manager, Intune, Active Directory/Entra, Teams, Office. ' Knowledge of Audio-Visual administration and support.\nStrong analytical and problem-solving skills with a proactive approach to identifying and resolving issues.\nAbility and aptitude to learn new and changing technologies quickly.\nAbility to work with all levels of employees.\nStrong organization and prioritization skills with the ability to manage multiple tasks to ensure timely and accurate completion\nDemonstrates attention to detail in all tasks, ensuring accuracy and thoroughness.\nAbility to work effectively in a team environment and collaborate with various other teams and departments.\nMember Focused: Proven ability to build strong customer/member relationships and delivering customer/member-centric solutions.\nCollaborates: Known for building partnerships and working collaboratively with others to meet shared objectives.\nAction Oriented: Proven track record of taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.\nSituational Adaptability: Ability to adapt approach and demeanor in real time to match the shifting demands of different situations.\nCertifications Required:\nValid driver's license and an acceptable driving record, required\n PAY RANGE: $29 to $33 per hour (S14) plus 10% annual target bonus.\nFinal compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.\nBENEFITS:\nGenerous 401(k) match\n401k Discretionary Profit Sharing\nHealth Insurance\nDental Insurance\nVision Insurance\nLife Insurance\nShort Term and Long Term Disability\nHealth Savings Account with company contribution\nEmployee Assistance Program\nPaid Vacation, Sick, Floating Holidays and Volunteer Time Off\nPaid Holidays\nTuition Reimbursement\nPaid Parental Leave\nWe anticipate this position to close on 10/21/2026. Please submit your application at your earliest convenience to be considered.\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities.","description_format":"text","description_chars":5546,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Dental insurance","Equity","Health insurance","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Credit Unions & Cooperative Banks"],"lifecycle":[{"event":"open","at":"2026-10-07T17:08:48Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":122500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.701,"p_room":0.788,"age_days":6,"expected_fill_days":7,"reasons":["conf:3","urgency","win:late"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":66000,"is_top_pay":false},"html_url":"https://alion.io/job/wings-credit-union-technical-support-analyst","json_url":"https://alion.io/job/wings-credit-union-technical-support-analyst.json","meta":{"generated_at":"2026-10-14T11:08:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13305,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1907712},"rest":"https://alion.io/mcp/rest/get_company?id=1907712"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwings-credit-union-technical-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwings-credit-union-technical-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwings-credit-union-technical-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wings-credit-union-technical-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwings-credit-union-technical-support-analyst"}]}