{"id":2108508,"url":"https://alion.io/job/wingstop-operations-excellence-manager","title":"Operations Excellence Manager","company":{"id":1757782,"name":"Wingstop","domain":"wingstop.com","url":"https://alion.io/company/wingstop-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":72,"open_postings":216,"ghost_share":0.389,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":63,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":143000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2871},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-08T20:53:32Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-11T00:19:30Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"WHO WE ARE\nWe’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.\nAbove all else - our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.\nWHAT WE’LL NEED\nOperations Excellence Manager\nThe Operations Excellence Manager is a field-focused individual contributor responsible for driving operational consistency, change, and continuous improvement across corporate restaurants nationwide. This role partners closely with Directors, District Managers, Senior District Managers, and cross-functional teams to execute key initiatives, strengthen compliance, and support business growth.\nBased in DFW, this role serves as a centralized resource with significant field engagement, requiring 50-75% travel. The ideal candidate is an experienced restaurant operator who can translate strategy into practical field execution, lead projects, build scalable processes, and coach field leaders to deliver measurable results.\nOperational Execution & Field Support\nDrive the execution of operational excellence initiatives across the corporate restaurant network to improve consistency, efficiency, and sustainable performance.\nLead operational pilots and tests; evaluate results and support successful enterprise-wide implementation.\nConduct operational assessments and gap analyses to identify opportunities to improve execution, guest experience, and restaurant performance.\nPartner with DMs and Sr. DMs to execute key operational priorities across corporate restaurants.\nProvide in-field coaching and support to reinforce standards, systems, and processes.\nServe as a bridge between corporate strategy and restaurant-level execution.\nContinuous Improvement\nOwn the Root Cause Analysis (RCA) program for recurring operational issues, identifying systemic drivers and implementing corrective and preventive actions.\nBuild structured problem-solving capabilities through RCA, process mapping, and continuous improvement methodologies.\nLead cross-functional initiatives focused on productivity, waste reduction, quality, and restaurant profitability.\nEstablish governance and accountability mechanisms to sustain standardized processes after implementation.\nConduct operational audits and assessments to evaluate performance and adherence to standards.\nTrack follow-up actions and progress to ensure improvements are sustained.\nNew Restaurant Openings & Acquisitions\nSupport the planning and execution of new restaurant openings to ensure operational readiness.\nLead operational integration efforts for newly acquired restaurants.\nPartner with Operations, Learning & Development, Supply Chain, Finance, Technology, Construction, and HR to identify process gaps and implement scalable solutions.\nSupport seamless operational transitions during openings, acquisitions, and other business changes.\nTraining & Capability Building\nSupport the development and execution of training initiatives for field leadership.\nReinforce operational standards and best practices through hands-on coaching.\nPartner with Learning & Development and HR to identify capability gaps and implement solutions.\nSafety & Compliance\nLead initiatives that strengthen safety standards and regulatory compliance across the network.\nIdentify gaps through audits and field visits and implement corrective action plans.\nPartner with field leaders to build accountability for safety, compliance, and operational excellence.\nSOP Development & Process Standardization\nDevelop, refine, and implement standard operating procedures to improve consistency and scalability.\nEnsure processes are practical, field-friendly, and aligned with business needs.\nContinuously evaluate and improve operational workflows.\nProject & Change Management\nLead cross-functional projects tied to operational priorities, including safety, new restaurant openings, compliance, and process improvement.\nDevelop clear project plans, timelines, and accountability structures.\nDrive alignment among Operations, Construction, Training, HR, Technology, Supply Chain, and external vendors.\nSuccess Measures\nImproved operational, safety, and compliance performance across corporate restaurants.\nReduced process variation through established standards and performance benchmarks.\nSuccessful adoption of SOPs and operational initiatives in the field.\nTimely, high-quality execution of new restaurant openings and acquisition integrations.\nIncreased audit performance and operational consistency.\nA prioritized pipeline of operational improvement initiatives.\nStrengthened capabilities across the DM and Sr. DM population.\nOn-time, high-quality delivery of key cross-functional projects.\nWhat Success Looks Like (First 6-12 Months)\nBuilds credibility and strong working relationships with DMs, Sr. DMs, and restaurant teams.\nSupports multiple new restaurant openings and/or acquisition integrations with minimal operational disruption.\nIdentifies key operational gaps through field visits, audits, and performance analysis, then drives practical corrective actions.\nDelivers clear, field-friendly SOPs and tools that improve restaurant execution and consistency.\nEstablishes a prioritized pipeline of operational improvement opportunities and supports measurable progress against key initiatives.\nBecomes a trusted partner to field leadership and cross-functional teams by translating strategy into effective restaurant-level execution.\nWHAT YOU’LL NEED\nBachelor’s degree required.\nMust be at least 18 years of age.\nFive or more years of multi-unit leadership experience overseeing multiple restaurant locations; QSR experience preferred.\nProven success as a high-performing District Manager or in a comparable field leadership role.\nStrong understanding of restaurant operations, operational standards, compliance, and field execution.\nExperience leading operational improvement initiatives, pilots, or process-change efforts.\nStrong project management and organizational skills, with the ability to manage multiple priorities and timelines.\nDemonstrated ability to influence and drive results in a cross-functional environment.\nExperience supporting new restaurant openings and/or restaurant acquisitions preferred.\nProficiency in Microsoft Office, including Word, Excel, and Outlook, with the ability to quickly learn new systems.\nWillingness and ability to travel 50-75%.\nWHO YOU ARE \nNo job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.\nYou care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems-you bring solutions, ideas, and perspectives that move the team forward.\nYou take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.\nYou lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.\nYou push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.\nBENEFITS\nFLAVOR PERKS:\nUnlimited paid time off for exempt employees\n\nOne paid volunteer day of your choice\n\nCompetitive bonus structure for eligible roles\n\nTeam member stock purchase plan\n\nHealth savings or flexible spending account options\n\n401k - (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)\n\nComprehensive medical, dental, and vision benefits\n\nBasic life and AD&D insurance provided\n\nPet insurance\n\nEducation Assistance\n\nWellness reimbursement program\n\nPaid maternity and paternity leave\n\nFUN IS THE BEST FLAVOR:\nLunch provided every Tuesday and Thursday in office\n\nDiscount on Wingstop gift cards\n\nOnsite game room\n\nWingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.","description_format":"text","description_chars":9525,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Education assistance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Development"],"lifecycle":[{"event":"open","at":"2026-10-08T21:21:04Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":63,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/wingstop-operations-excellence-manager","json_url":"https://alion.io/job/wingstop-operations-excellence-manager.json","meta":{"generated_at":"2026-10-11T04:37:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3512,"day_limit":5000,"remaining_today":1488,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1757782},"rest":"https://alion.io/mcp/rest/get_company?id=1757782"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwingstop-operations-excellence-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwingstop-operations-excellence-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwingstop-operations-excellence-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wingstop-operations-excellence-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwingstop-operations-excellence-manager"}]}