{"id":1885264,"url":"https://alion.io/job/wingstop-restaurants-inc-guest-experience-expert-brandon","title":"Guest Experience Expert - Brandon","company":{"id":1757782,"name":"Wingstop","domain":"wingstop.com","url":"https://alion.io/company/wingstop-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"C","score":68,"open_postings":289,"ghost_share":0.533,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brandon, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":81000,"max_usd":175000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":687},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-03T16:22:47Z","employer_posted_date":"2026-08-03","last_verified_at":"2026-10-20T02:39:06Z","board_verified":true,"closed_at":null,"days_open":77,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":76},"description":"Purpose of the Role\nThe Guest Experience Expert is the heartbeat of the Wingstop vibe. This isn’t about just ringing up orders - it’s about creating hype-worthy moments for every Guest. You’re a host, a guide, and a flavor ambassador who delivers energy, confidence, and unforgettable hospitality from start to finish.\nYour mission: bring the HYPE Playbook to life - greet with energy, guide flavor choices, plus up the service, and end on a high note. You’re not just serving food; you’re creating legendary experiences that make Guests say, “That place just gets it.”\nEssential Duties and Responsibilities\nGuest Experience & Hospitality (HYPE in Action)\nH - Hello with Energy!: Welcome every Guest within 3-5 seconds with confident energy, eye contact, and a genuine smile. Make it personal by using their name, complimenting their choice, or calling out details that make them feel special. \nY - You Bring the Flavor: Act as the Guest’s flavor expert. Ask engaging questions, recommend sauces and sides, and confidently share your favorites to guide Guests through their flavor journey. \nP - Plus Up the Service: Anticipate needs before Guests ask. Provide napkins, refills, and extras proactively. Double-check every order, confirm accuracy with confidence, and hand off food with genuine care. \nE - End on a High Note: Thank every Guest sincerely, highlight their order, and invite them back. Every farewell should feel memorable and authentic. \nHospitality-Driven Cashiering\nOperate the POS system quickly and accurately while staying engaged with the Guest. \nProcess cash, credit, and digital transactions in line with Wingstop’s policies. \nManage online, phone, and third-party delivery orders, ensuring smooth and accurate handoffs. \nFront-of-House Leadership\nKeep the counter, dining area, and beverage stations clean, stocked, and welcoming. \nRefill drinks, clear tables, and maintain an environment where Guests feel comfortable and cared for. \nSupport teammates by running food, handling Guest requests, and assisting in other areas when needed. \nTeamwork & Process Excellence\nPartner with kitchen teammates to ensure food accuracy and speed of service. \nFollow all food safety, sanitation, and cleanliness standards. \nStay updated on menu knowledge, flavor profiles, and promotions to confidently guide Guests. \nCommunicate proactively with managers about Guest feedback and operational issues. \nEssential Skills & Qualities\nA true hospitality-first mindset - making people feel valued is second nature. \nConfidence and energy that set the tone for the Guest experience. \nStrong communication and interpersonal skills. \nAbility to multitask and thrive in a fast-paced, high-energy environment. \nDependable, organized, and a supportive team player. \nEducation and Experience\nHigh school diploma preferred. \nPrevious hospitality, cashiering, or food service experience is a plus - but energy and attitude are what matter most. \nMust be 18 years or older with reliable attendance. \nWhy You’ll Love This Role\nAt Wingstop, you’re not just working a counter - you’re working the vibe. Every shift, you set the energy Guests feel, guide them through unforgettable flavor journeys, and create hype-worthy experiences that keep them coming back.\nYou’ll get to:\nBe the vibe: Greet Guests with confidence and warmth. \nBring the flavor: Help Guests discover their perfect flavor match. \nOwn the experience: Anticipate needs, deliver with care, and send Guests off on a high note. \nThis is your chance to create legendary experiences and show the world how Wingstop Serves the World Flavor.","description_format":"text","description_chars":3591,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Development"],"lifecycle":[{"event":"open","at":"2026-10-05T02:01:12Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.493,"p_room":0.44,"age_days":76,"expected_fill_days":57,"reasons":["conf:6","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/wingstop-restaurants-inc-guest-experience-expert-brandon","json_url":"https://alion.io/job/wingstop-restaurants-inc-guest-experience-expert-brandon.json","meta":{"generated_at":"2026-10-20T04:15:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4686,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1757782},"rest":"https://alion.io/mcp/rest/get_company?id=1757782"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwingstop-restaurants-inc-guest-experience-expert-brandon"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwingstop-restaurants-inc-guest-experience-expert-brandon"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwingstop-restaurants-inc-guest-experience-expert-brandon"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wingstop-restaurants-inc-guest-experience-expert-brandon\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwingstop-restaurants-inc-guest-experience-expert-brandon"}]}