{"id":1885246,"url":"https://alion.io/job/wingstop-restaurants-inc-shift-leader-seffner","title":"Shift Leader - Seffner","company":{"id":1757782,"name":"Wingstop","domain":"wingstop.com","url":"https://alion.io/company/wingstop-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"C","score":68,"open_postings":289,"ghost_share":0.533,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seffner, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":101000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1070},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-03T16:33:28Z","employer_posted_date":"2026-08-03","last_verified_at":"2026-10-21T04:15:25Z","board_verified":true,"closed_at":null,"days_open":79,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":78},"description":"PURPOSE OF THE ROLE: \nA Shift Leader has the overall responsibility of supporting the General Manager in the day-to-day operations of the restaurant, and for directing the daily operations of the restaurant in the General Manager’s absence. The Shift Leader must convey the Wingstop culture to his/her fellow crew members and be a creative team player who is passionate about hard work, about having fun, and demonstrating sincere dedication to the success of the brand. Every Team Member is responsible for representing the culture and mission of Wingstop to Serve the World Flavor!\nESSENTIAL DUTIES AND RESPONSIBILITIES: \nPeople Management: Responsible for assisting the General Manager in staffing the restauranttimely and efficient manner with a carefully selected team. Ensure the restaurant environment is always safe for both team members and guests; create a culture in the restaurant through respect, recognition, and reward. Must work well with others and support the Wingstop Team. Must have a proven ability to work well under pressure and at a fast pace. Must listen well to team members and provide feedback. Must be willing to assist in all other positions when necessary.\nGuest Experience: Must have an outgoing and positive attitude in dealing with guests. Greet all guests in a timely manner (3-5 seconds at most). Ensure that each guest has a positive, long-lasting impression of the Wingstop experience. Handle all orders and inquiries in a friendly and professional manner. Ensure that we provide a quality product to all guests with quick and friendly service. Immediately notify the General Manager of all guest issues or complaints. Resolve low-level guest issues with efficiency and a positive attitude.\nFinancial Management: Control cash, property, product, and equipment; build sales, control labor, and food costs.\nOperations Management: Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop’s company standards; ensure communication is passed across the organization from the General Manager and District Manager to every team member in the restaurant. Use Company-provided tools to coach, mentor, and develop team members to ensure a high-performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues are in compliance withcompany standards.\nESSENTIAL SKILLS: \nGuest service mentality:has a genuine desire to serve the guests\n\nMaintains a calm, tactful demeanor when dealing with difficult situations\n\nManages multiple projects and timelines with a sense of urgency and follow-through\n\nWell-organized and detail-oriented\n\nOngoing learner; exhibits insatiable curiosity and an interest in self-improvement\n\nHas an outgoing personality\n\nStrong work ethic\n\nOther duties as assigned\n\nEDUCATION AND WORK EXPERIENCE REQUIREMENTS: \nMinimum of 2 years of previous food service, retail, or restaurant supervisory experience\n\nStrong written and verbal communication skills\n\nInitiative and assertiveness\n\nStrong interpersonal skills and conflict resolution skills\n\nStrong leadership skills and ability to manage, train, develop, and motivate a diverse crew that is highly engaged\n\nPassionate about hospitality and serving the guests\n\nAbility/flexibility to work a changing schedule, including mornings, evenings, weekends, and/or holidays\n\nAbility to problem solve\n\nAbility to accept feedback and willingness to improve\n\nAbility to set goals, create action plans, and implement those plans\n\nAbility to measure performance, subjectively and objectively\n\nCultivate an attractive culture within the restaurant\n\nAmbassador and representative of the culture of the brand and the mission to Serve the World Flavor","description_format":"text","description_chars":3806,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Development"],"lifecycle":[{"event":"open","at":"2026-10-05T02:01:12Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.474,"p_room":0.44,"age_days":78,"expected_fill_days":57,"reasons":["conf:1","stale_co","win:tail","crowd:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/wingstop-restaurants-inc-shift-leader-seffner","json_url":"https://alion.io/job/wingstop-restaurants-inc-shift-leader-seffner.json","meta":{"generated_at":"2026-10-22T04:46:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5310,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1757782},"rest":"https://alion.io/mcp/rest/get_company?id=1757782"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwingstop-restaurants-inc-shift-leader-seffner"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwingstop-restaurants-inc-shift-leader-seffner"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwingstop-restaurants-inc-shift-leader-seffner"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wingstop-restaurants-inc-shift-leader-seffner\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwingstop-restaurants-inc-shift-leader-seffner"}]}