{"id":3026716,"url":"https://alion.io/job/winning-assistants-client-success-manager-remote","title":"Client Success Manager (Remote)","company":{"id":9338,"name":"Winning Assistants","domain":"hirewinning.com","url":"https://alion.io/company/hirewinning","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":99,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"PT","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["PH","SV"],"hiring_countries_total":2,"salary":{"min":1500,"max":2500,"currency":"USD","period":"month","gross":null,"usd_annual":30000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false},{"name":"Google Docs","optional":false},{"name":"Google Workspace","optional":false},{"name":"Slack","optional":false},{"name":"HIPAA","optional":true},{"name":"VPN","optional":true}],"status":"live","first_seen_at":"2026-10-21T19:14:51Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-29T23:11:40Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Client Success Manager (Remote)\nWork Hours: Monday-Friday, 7:00 AM-4:00 PM or 6:30 AM-3:30 PM PT, depending on business needs. To be confirmed upon hire.\nLunch Break: 1 hour\nRate: $1,500-$2,500 USD/month depending on experience (with high opportunity for more as we grow)\nOpen to candidates in El Salvador and/or Philippines.\nAbout Winning Assistants\nWinning Assistants is one of the fastest-growing offshore staffing agencies in the U.S. We help doctors, clinic owners, and service-based businesses scale faster by connecting them with highly trained virtual assistants who streamline their operations, reduce costs, and increase profitability. We’ve helped thousands of businesses build leaner, smarter teams - and we’re just getting started. This is a fast-paced, high-performance environment - you must be able to stay composed under pressure, handle urgent issues, and solve problems quickly without getting overwhelmed.\nWe’re building something big - and we’re looking for passionate A-players who want to grow fast, lead from the front, and be part of something special.\nThe Role: Client Success Manager\nWe’re looking for a proactive, detail-oriented, high-performance Client Success Specialist to serve as the main point of contact for a minimum of 30-50+ active client accounts. You’ll be the face of the company for our clients - ensuring their journey with us is smooth, responsive, and results-driven.\nFrom onboarding and interview scheduling to follow-ups and daily support calls, you’ll be the heartbeat of the client relationship. You’ll work hand-in-hand with our Chief Client Success Officer and HR team to ensure we’re delivering a world-class experience every single time.\nWhat You’ll Be Doing\nClient Communication & Relationship Management\nServe as the primary point of contact for clients via Slack, email, text, and phone\nMaintain a friendly, professional, and polished tone across all touchpoints\nRespond quickly, follow up proactively, and escalate issues when needed\nManage client expectations, build trust, and ensure they always feel supported\nOnboarding & Interview Coordination\nGuide new clients through our onboarding process.\nHave a basic understanding of recruitment and job analysis to help identify clients' staffing needs, job responsibilities, required skills, and ideal VA qualifications.\nAssist clients in clarifying job requirements and expectations to ensure proper alignment with potential VA candidates.\nConfirm and follow up on intake forms, expectations, and interview debriefs.\nSchedule, confirm, and recap Zoom interviews between clients and VA candidates.\nCollaborate with our internal HR and Talent Sourcing teams to ensure candidates align with client requirements and keep the hiring process moving smoothly.\nClient Status & Document Tracking\nKeep internal records and Google Docs updated in real-time based on clients' statuses\nEnsure all action items and communications are documented and completed on time\nInbox & Admin Management\nManage client email threads professionally and promptly\nFlag and escalate time-sensitive messages\nMaintain organized, prioritized communication across 30-50+ client accounts\nSend out Zoom links, confirm meetings, and document next steps\nThis Role Is Not for You If:\nYou’re not thick-skinned or struggle to remain calm and professional during high-pressure situations or client escalations.\nYou’re uncomfortable communicating directly with clients via Zoom, phone calls, or video meetings.\nYou frequently make avoidable mistakes, lack attention to detail, or fail to double-check your work.\nYou lack initiative, critical thinking, or problem-solving skills and rely on others to resolve challenges.\nYou struggle to manage multiple clients and priorities or lack urgency, responsiveness, and follow-through.\nYou’re juggling multiple jobs or simply looking for “another remote job” rather than a role you can fully commit to and grow in.\nRequirements\nWhat We’re Looking For\nMust-Haves:\nAbility to stay composed and solutions-focused in high-pressure/fast-paced situations\nPrevious experience in client success, customer support, or account management\n Fast, clear, confident, and professional communicator (written and verbal)\nProactive, self-motivated, and resourceful - able to take initiative and solve problems without constant supervision\nStrong attention to detail - consistently double-checks work, catches mistakes, and follows through on responsibilities\nHighly organized and responsive - able to manage multiple client accounts, prioritize tasks, and meet deadlines without reminders\nAccountable and coachable - takes ownership of mistakes, welcomes feedback, and consistently applies what they've learned\n Strong critical thinking and problem-solving skills - able to make sound decisions and use available resources independently\nTech-savvy and confident with:\nSlack / Google Workspace (Gmail, Docs, Sheets, Drive)\nZoom and scheduling tools\nComfortable and confident joining daily video calls and client-facing meetings\nPhone accessible during work hours\nBonus Points:\nYou’ve worked in an agency environment (e.g., digital marketing, staffing, recruitment, SaaS)\nYou’ve handled high-volume client accounts or worked with fast-paced teams\nYou’re passionate about customer experience, client satisfaction, and retention\nYou have experience with project coordination, client onboarding, or executive assistance\nTools & Setup Requirements\nReliable desktop/laptop\nHigh-speed internet (10 Mbps minimum)\nQuiet, professional home office\nWebcam and noise-canceling headset\nNo concurrent work obligations\nAdditional Requirements\nMust be available full-time (Monday-Friday)\nMust pass a background check (NBI or local police clearance)\nPerks & Growth:\nHigh-impact role with real leadership opportunity\nWork with fast-growing U.S. companies and top-tier medical clinics\nRoom to grow into senior roles in Client Success or Operations\nPerformance-based raises and bonuses as we scale\nBasic requirements\nMust be proficient in speaking and writing English very clearly\nMust have relevant work experience\nBe able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]\nMust be available for video meetings with your camera on (when needed)\nTechnical requirements\nDevice: Reliable laptop or desktop computer.\n Internet: High-speed connection (minimum 25 Mbps).\nAudio: Noise-canceling headset.\nVideo: Webcam for virtual meetings.\nWorkspace: Quiet, professional environment\nBenefits\nDedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.\nPremium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.\nHIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.\nTop 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.\nClient-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.\nClient-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.\nAccess to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.\nOptional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.\nThese are optional resources and client-approved allowances available to you as an independent contractor. 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