{"id":3508148,"url":"https://alion.io/job/winnow-customer-success-manager","title":"Customer Success Manager","company":{"id":172531,"name":"Winnow","domain":"winnowsolutions.com","url":"https://alion.io/company/winnow","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"closed","first_seen_at":"2026-10-30T06:18:57Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T13:23:59Z","board_verified":false,"closed_at":"2026-11-01T13:23:59Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"About Us\nFood waste costs the world over $1 trillion a year. At Winnow, we're on a mission to change that - bringing AI-powered technology into hospitality kitchens to help eliminate waste at scale, with an ambition to save our clients $1 billion annually.\nWe started in London in 2013 with a simple belief: technology could make kitchens smarter and food systems more sustainable. Today that belief has grown into a global team spanning the UK, Romania, Dubai, Shanghai, Singapore, Malaysia, North America, and Mexico, working across 90+ countries and 3,500+ sites.\nWe're proud of the results we help our clients achieve. Names like IKEA, Hilton, Accor, Marriott, IHG, Compass Group, Iberostar, and Mandarin Oriental trust us to cut their food waste by over 50% on average - and when our technology is fully adopted, it reduces pre-consumer waste by 50-70% and delivers food cost savings of 2-8%.\nWe're building something that matters, and the people who thrive here feel that every day. We're proud to have been named one of The Sunday Times Best Places to Work and ranked #4 in the FoodTech 500 (2025) - recognition of both our innovation and our commitment to building a purpose-led company where people can make a real difference.\nOur values\nOur values aren't just words on a page. They sit at the centre of all that we do and shape our behaviours and the way we show up. If they resonate with you, we'd love to hear from you and for you to help us on our mission.\nPeople of action - done beats perfect. We move fast, learn faster\nEqual parts head and heart - we balance urgency with long-term thinking\nHungry and humble - we're ambitious about our mission, not our egos\nBravely honest - we say what we think, respectfully, with colleagues and customers alike\nBound by food - it's what unites us, and it's what we're fighting for\nPeople and planet positive - we're leaving both better than we found them\nAbout the team\nWinnow's Operations team is our Customer Success function, owning the relationship between Winnow and its clients once they're live, driving account performance, client success, and the delivery of results that matter to both Winnow and our customers. Around 20 people strong globally, the team is organised by region with colleagues based in Chicago, Dubai, London, China, Singapore, and Mexico, owning portfolios of accounts while also shaping regional strategy and performance, and creating action-oriented implementation plans to hit client and company KPIs.\nOperations sits at the heart of Winnow's regional strategy, reporting into regional leadership and collaborating closely with Product, Support, and Data Services to make sure Winnow's operating model keeps pace with what clients and markets need. It's a team built for people who want to lead and grow client relationships, combining hands-on account management with the chance to develop and shape a regional team.\nAbout the role\nWe're looking for a motivated Customer Success Manager to help our EMEA clients get the most out of Winnow. You'll own a portfolio of accounts from implementation onwards, training kitchen teams, keeping clients engaged and making sure our technology delivers real food waste reductions. Based in our Dubai office, you'll spend around 25% of your time travelling to client sites across the region.\nKey responsibilities\nImplementation & Client Delivery\nManage the end-to-end implementation of Winnow with clients, planning and reprioritising your work to keep rollouts on track\nTrain multi-disciplinary kitchen teams to use Winnow, both in person and remotely\nUnderstand each client's situation and needs, and tailor the right solution for them\nSpot obstacles early and raise them before they affect delivery, coming with a proposed solution when you escalate\nClient Relationships & Engagement\nBuild strong relationships with clients so they're bought in to making Winnow a success\nTake a consultative approach to keep clients engaged in using Winnow to reduce their food waste\nAdapt your communication style to each stakeholder, from kitchen teams to senior decision-makers\nKeep internal stakeholders updated on account progress, risks and changes so everyone stays aligned\nPerformance & Insight\nAnalyse client reports, track KPIs with clients and senior Winnow colleagues, and troubleshoot where needed\nRecommend and implement changes so the system keeps delivering a strong business case\nUse AI tools to support reporting, account research and productivity, in line with Winnow's wider AI adoption initiative\nCollaboration & Continuous Improvement\nWork closely with Winnow colleagues across regions, and support our tech and customer support teams with client enquiries\nBring ideas to improve internal processes, in line with Winnow's global ways of working\nReflect on what's worked with your accounts, and seek feedback to keep improving your approach\nRequirements\nEducation and experience\nDegree educated or equivalent professional experience\nExperience in client success, delivery, project management, account management or consultancy, ideally in a multinational organisation\nExperience in the hospitality industry\nEssential skills\nExcellent written and verbal communication in English\nAdvanced Excel skills, with proficiency in Word, PowerPoint and Google Workspace.\nComfortable using data to track client success\nNice to have\nExperience implementing technology or SaaS solutions with clients\nArabic language skills\nPersonal attributes\nYou manage your own work independently, planning ahead and reprioritising when things change\nYou stay calm and composed under pressure, delivering first-class service even in demanding situations\nYou're approachable and clear with people at all levels, and you adjust your style to each person\nYou build strong partnerships with clients and colleagues, and proactively share what you learn\nYou question the status quo and suggest creative ways to improve how things get done\nYou act with transparency and integrity at all times\nYou look for feedback and reflect on outcomes to keep improving\nYou're curious about AI-powered tools and comfortable using them to work more effectively\nBenefits\nCompany stock options package\nEligible for Customer Success discretionary bonus scheme\nCompany private health insurance and eye care allowance\nLife insurance (3 times base salary)\nAnnual economy ticket to home country\n2 Wellness hours per month plus AED 204 monthly wellness allowance\nEmployee Assistance Programme - 24/7 helpline for your wellbeing\n22 days of paid vacation time in addition to national holidays, plus the option to buy a further 5 days annual leave\nLearning and development allowance of AED 1,370 annually\nHybrid way of working - we're all in the office on Tuesdays and Thursdays\nEarly Finish Fridays - log off at 3pm on a Friday if you've completed your tasks by then\nOur own office space with a great working environment\nYou will love what you do - waking up every day solving one of the biggest social problems of our generation: food waste\nCommitted team members with broad experience who share a common passion to build a world class business","description_format":"text","description_chars":7117,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Arabic","level":"All levels","optional":true},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Annual leave","Health insurance","Life insurance","Stock options"],"hiring_locations":[{"name":"China","iso":"CN","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"},{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services","Food Safety"],"lifecycle":[{"event":"open","at":"2026-10-30T06:18:57Z"},{"event":"close","at":"2026-11-01T13:23:59Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/winnow-customer-success-manager","json_url":"https://alion.io/job/winnow-customer-success-manager.json","meta":{"generated_at":"2026-11-03T13:00:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17938,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172531},"rest":"https://alion.io/mcp/rest/get_company?id=172531"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwinnow-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwinnow-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwinnow-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/winnow-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwinnow-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3508148}},{"tool":"search_jobs","arguments":{"company":"winnowsolutions.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3508148},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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