{"id":361168,"url":"https://alion.io/job/winsupply-client-support-intern","title":"Client Support Intern","company":{"id":7849,"name":"Winsupply","domain":"winsupplyinc.com","url":"https://alion.io/company/winsupply","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Moraine, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":70000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":408},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-02T13:54:14Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-11-04T06:58:01Z","board_verified":true,"closed_at":null,"days_open":62,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":62},"description":"Winsupply is in the business of creating and enabling entrepreneurs to achieve their dreams through wholesale distribution. Winsupply is a group of over 680 locally-owned companies that operate across a variety of industries, including HVAC, Plumbing, Electrical and more. The purpose of the support services campus is to eliminate obstacles and provide support to help our entrepreneurs succeed. Support service employees assist entrepreneurs in achieving their dreams through finance, accounting, IT, and other back-office operations.\n Internship Summary\nThe Winsupply Internship Program offers students a unique opportunity to build valuable skills through immersive classroom learning, off-site training, and a collaborative capstone project. The program is structured to promote professional development by offering mentorship, meaningful networking opportunities, and hands-on experience in real-world projects. Participants will not only develop their careers but also make a significant impact within the Winsupply organization, contributing to innovative solutions and long-term success.\nPosition Summary\nWe are seeking a proactive and tech-savvy Client Support Intern to join our IT team. This role focuses on analyzing and resolving Tier 2 technical issues that escalate beyond the Tier 1 Helpdesk, provisioning and maintaining hardware for local companies, and assisting with employee onboarding. The intern will also play a key role in inventory management, troubleshooting hardware and software issues, and supporting various IT needs at the main campus. This is an excellent opportunity for students or recent graduates interested in gaining hands-on experience in IT support and operations.\nKey Responsibilities\nAddress and resolve Tier 2 help desk escalations through the ticketing system.\nFollow up on outstanding tickets to ensure timely resolution.\nInstall and configure hardware and software for new employee onboarding.\nProvide support for PCs, phones, and mobile devices on campus.\nManage and monitor internal IT assets to maintain accurate inventory records.\nTroubleshoot technical issues related to computers, smartphones, and tablets.\nAssist with billing, leasing, ordering, and evaluating new equipment.\nPerform other duties as assigned to support the IT team.\nCompetencies for Success\nCommunication Skills\nProactiveness\nAdaptability\nAbility to work both independently and collaboratively\nProblem solving\nNetworking skills\nSelf-motivation\nWillingness to learn \nCritical thinking\nIntegrity\n Minimum Qualifications\nCurrently enrolled in an accredited university or college, either at the undergraduate or master’s level.\nOne semester post-graduation\n Physical Demands\nThe physical demands here are representative of those that must be met to successfully perform the essential job functions with or without reasonable accommodations:\nSitting for extended periods of time.\nDexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.\nWe are committed to inclusion, diversity, and equal employment opportunity, regardless of race, color, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other factor protected by applicable federal, state, or local 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