Quality Control Specialist

Wintrust Mortgage was founded in 1981 to help customers achieve the American dream of homeownership and has since successfully navigated the ever-changing real estate market. As a full-service, federally chartered lender with offices located across the country, we’re dedicated to providing customers with a wide range of mortgage products and have the capability to lend in all 50 states. To complement the basic conventional, FHA, and VA loan programs, we are uniquely positioned to meet the needs of the continually evolving market. Wintrust Mortgage is part of Wintrust, a financial services company with more than $66 billion in assets.

Why Join Us?

• An award-winning culture! Wintrust Financial is rated a Top Workplace by the Chicago Tribune (past 9 years) and Employee Recommended award by the Globe & Mail (past 6 years)

• Competitive pay and discretionary or incentive bonus eligible

• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few

• Family-friendly work hours

• With 175+ community bank locations, we offer opportunities to grow and develop in your career

• Promote from within culture

Why join this team?

• Our team is in a unique position that allows us to collaborate with multiple other departments and have exposure to executive management.
• We encourage a vibrant, inclusive, and team-oriented atmosphere.

What you’ll do:

The Quality Control Specialist will monitor the overall quality of loan servicing activities and to ensure audits are in compliance with company policies, regulatory requirements, third party subservice, mortgage insurer, and investor requirements including but not limited to Fannie Mae, Freddie Mac, Ginnie Mae, HUD, USDA and portfolio loans.

The Quality Control Specialist will provide mentoring, guidance and general oversight to the staff and all Servicing Quality Control functions handled within the department.

• Oversees the Servicing audit department and processes; oversee monthly Servicing QC testing and reporting to ensure conformance with regulatory and investor guidelines, internal policies and best practices.
• Quality Control Servicing reviews: Will work closely with our third-party sub-servicer and internal Centralized Loan Servicing Department on loan reviews to validate the serviced loans meet our investor requirements.
• Produce monthly Quality Control reports, distribution of reports, trends, feedback, correction action plans and resolutions, and self-reporting as applicable.
• Maintain current knowledge of the regulatory environment, including new and proposed regulation affecting servicing.
• Maintain up to date written quality control procedures and guidelines.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree or equivalent experience
• Minimum of three years of audit related experience in general auditing, quality control, compliance, or related field.
• Thorough knowledge & understanding of agency (FNMA, FHLMC, VA, FHA, etc.) and investor underwriting guidelines, policies, procedures, regulations.
• Excellent written and verbal communication skills are mandatory for success in this role.
• Self-motivated, driven to ensure accuracy and able handle multiple projects simultaneously.
• Demonstrated problem solving and employee development skills.
• Advanced Computer literacy required (Excel, Word, PowerPoint, etc.)

Benefits:

Medical Insurance

• Dental
• Vision
• Life insurance
• Accidental death and dismemberment
• Short-term and long-term Disability Insurance
• Parental Leave
• Employee Assistance Program (EAP)
• Traditional and Roth 401(k) with company match
• Flexible Spending Account (FSA)
• Employee Stock Purchase Plan at 5% discount
• Critical Illness Insurance
• Accident Insurance
• Transportation and Commuting Benefits
• Banking Benefits
• Pet Insurance

Compensation:

The estimated salary range for this role is $50,000 to $70,000 annually, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate’s qualifications, skills, and experience.

This individual is responsible for performing Default Loan Servicing Quality Control testing to ensure conformance with quality requirements, agency and investor requirements, federal/state laws and company policy procedures.

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.