Field Technician - CPT

Job Objective: To support field operations by assisting in incident resolution and problem management, as well as installing, maintaining, and managing network and facilities equipment for WIOCC Group companies and clients.

Reporting Line: Regional Operations Manager

Key Duties and Responsibilities

• Provide 24/7 field support, including on-call duties and work outside normal hours (nights, weekends, and public holidays) as required
• Conduct proactive monitoring of network equipment and facilities
• Assist with network installation, testing, commissioning, integration, and bringing services into operation
• Perform cross-connects and patching (“jumping”) activities
• Maintain accurate records, inventory, and spares management
• Support the receipt of equipment, including bench testing, storage, and handling of RMA returns
• Assist with incident and problem resolution as directed by NOC and TAC teams
• Provide Service Desk support as required
• Support Service Managers in operational activities as directed
• Assist with technical shareholder support, consultancy, and sales support initiatives
• Contribute to network quality and performance monitoring
• Assist in the preparation of ad hoc reports as required
• Provide support to other departments and projects as requested by the Programme Manager
• Drive company vehicles as required
• Adhere to all company policies and procedures

Minimum Qualifications:

• Matric (or equivalent school-leaving certificate), including Mathematics and English
• Diploma or Bachelor's degree in Engineering or related field (desirable)
• Technical certifications in CCNA, Cisco, MikroTik and Fiber Optic (desirable)
• Strong communication and interpersonal skills
• Valid driver’s license

Experience and Skills

• 2+ years of relevant work experience in telecom industry
• Working knowledge of ducts, fibre infrastructure, build methodologies, splice enclosures, patch panels, OSP and ISP environments
• Strong communication and interpersonal skills, including the ability to follow instructions effectively
• Proficiency in using systems to capture and maintain accurate records in a timely manner
• Proven ability to manage multiple priorities and solve problems in a fast-paced environment

Attributes

• Client focused, relationship builder
• Integrity, honest with high ethical standards
• Boundless, passionate, and flexible
• Personal excellence, accuracy, and attention to detail
• Collaborative, achieve results through teamwork and partnerships