{"id":2509630,"url":"https://alion.io/job/wiocc-it-systems-support-engineer-ng","title":"IT & Systems Support Engineer (NG)","company":{"id":177535,"name":"WIOCC","domain":"wiocc.net","url":"https://alion.io/company/wiocc","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"TalentHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lagos, Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":29000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":549},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Copilot","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ISO 27001","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Power Automate","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-14T08:20:48Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T23:10:02Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Objective: Deliver frontline user support, IT helpdesk services, and systems administration end-user equipment, enterprise applications, and network infrastructure.\nReporting Line: IT & Systems Support Manager\nKey Duties and Responsibilities\nUser Support and Training: Provide Level 1/2 IT helpdesk support. Deliver user training on hardware (laptops, peripherals, telephony) and enterprise systems (Microsoft 365, ERP, collaboration tools)\nIncident and Problem Management: Troubleshoot and resolve technical issues within SLA. Escalate to Level 3 support where necessary, ensuring full ticket documentation from logging through to resolution\nSystems Administration: Administer user accounts, permissions and group policies across Active Directory/Microsoft Entra ID. Support endpoint management via Microsoft Intune\nNetwork Support: Assist with LAN/WAN troubleshooting, Wi-Fi management, DNS/DHCP configuration and basic firewall/switch administration\nCybersecurity and Compliance: Monitor and maintain endpoint protection, email security and data loss prevention controls. Support user access reviews and enforce compliance with WIOCC security policies and frameworks (ISO 27001, NIST)\nBusiness Continuity and Backup: Ensure regular system and user data backups are completed, tested and documented in line with the business continuity plan\nDocumentation and Knowledge Management: Create and maintain IT documentation, SOPs, runbooks, knowledge base articles and report/document templates\nBusiness Process Automation: Identify automation opportunities across IT and business workflows. Assist in implementing solutions using tools such as Power Automate or similar platforms\nProject Participation: Support IT projects assigned by the IT Manager, contributing to planning, execution and post-implementation review. Maintain project logs and status reports\nAsset and Inventory Management: Track IT assets (hardware and software licences), support procurement processes and maintain the IT asset register\nTelephony Support: Administer and troubleshoot the office telephony/VoIP system, including handset provisioning and call routing\nMinimum Qualifications:\nEducation: Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or a related field from a recognized university.\nTechnical Certifications’ or related technologies, CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft Security, Compliance, and Identity Fundamentals (SC-900) and ITIL v4 Foundation (advantageous)\nExperience and Skills\nTechnical Experience: 3 to 5 years in Level 2 technical support or a similar hands-on IT role.\nSystems Administration: Working knowledge of Active Directory, Microsoft Entra ID, Microsoft Intune and Group Policy management\nNetworking: Solid understanding of IP addressing, DNS, DHCP, VLANs, Wi-Fi troubleshooting and basic firewall concepts\nEnterprise Systems: Familiarity with ERP platforms, IT ticketing systems (e.g., NetSuite, ServiceNow, or similar) and Microsoft 365 administration\nDocumentation: Ability to produce clear, accurate technical documentation, SOPs and user guides.\nAI and Emerging Technology Awareness: Basic understanding of AI-driven productivity tools (e.g., Microsoft Copilot, AI-assisted automation) and willingness to adopt emerging technologies\nTelephony: Experience supporting VoIP/PBX telephone systems\nProject Management: Ability to manage assigned tasks within project timelines, track deliverables and report progress. Familiarity with basic project management methodologies is an advantage. (enhanced)\nAudit and Compliance Support: Ability to support internal IT audits, user access reviews and maintain audit-ready records\nMultitasking and Problem-Solving: Proven ability to manage multiple priorities and resolve issues methodically in a fast-paced environment\nAttributes\nClient focused, relationship builder\nIntegrity, honest with high ethical standards\nBoundless, passionate, and flexible\nPersonal excellence, accuracy, and attention to detail\nCollaborative, achieve results through teamwork and partnerships\nPassionate about technology, innovation, and continuous learning\nDetail-oriented with a commitment to accuracy\nExcellent written and verbal English communication\nAbility to work under pressure, manage time efficiently, and adapt quickly\nTakes ownership of tasks and follows through to completion","description_format":"text","description_chars":4401,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Interconnect","Telecom Infrastructure"],"lifecycle":[{"event":"open","at":"2026-10-14T08:37:56Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:2","win:early"],"computed_at":"2026-10-15T01:19:58Z"},"pay":null,"html_url":"https://alion.io/job/wiocc-it-systems-support-engineer-ng","json_url":"https://alion.io/job/wiocc-it-systems-support-engineer-ng.json","meta":{"generated_at":"2026-10-15T01:19:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1641,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177535},"rest":"https://alion.io/mcp/rest/get_company?id=177535"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwiocc-it-systems-support-engineer-ng"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwiocc-it-systems-support-engineer-ng"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwiocc-it-systems-support-engineer-ng"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wiocc-it-systems-support-engineer-ng\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwiocc-it-systems-support-engineer-ng"}]}