{"id":3588869,"url":"https://alion.io/job/wipro-account-quality-manager-l1-7","title":"ACCOUNT QUALITY MANAGER L1","company":{"id":224,"name":"Wipro","domain":"wipro.com","url":"https://alion.io/company/wipro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":35000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1214},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-01T15:42:45Z","employer_posted_date":"2026-11-01","last_verified_at":"2026-11-03T03:21:30Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Job Description\nRole:\nThe purpose of the role is to provide assurance on the quality of deployment for the assigned accounts and support in establishing mechanisms that enhance and sustain customer satisfaction levels. The role is expected to support in enhancing customer advocacy by predicting and preventing customer escalations & dissatisfactions and drive a culture of continuous improvement in the assigned accounts.\n͏\nDo:\nImplement deployment quality strategy for the assigned AccountsProvide inputs in the development of strategy for the assigned accounts while considering the quality standards, client expectations, quality, and monitoring mechanisms\nReview and reallocate the priorities to align with the overall strategy of the line of business / business unit\n\nQuality control and Customer satisfactionSupport the completion of Annual Customer Satisfaction survey by ensuring completion of survey by the account customers, representatives for various projects within the account. \nEnsure completion of survey and address any queries in a timely manner. \nSupport in conceptualizing the action planning by communicating with clients and interacting with Delivery Managers, vertical delivery heads and service delivery heads\nDrive the account wise tracking of action planning identified for sustained CSAT in various projects. \nDrive the Quarterly pulse survey for selected accounts or projects for periodic check-ins. \nSupport the Account Leadership teams for tracking and managing client escalation for closure.\n\n Early Warnings and Business partnershipDrive the implementation of mechanisms for preventing client escalations / dis-satisfactions by creating an early warning system in DigiQ covering aspects like delivery quality, delivery schedule, resources constraints, financial issues (overloading of effort / over-run potential), productivity, and slippages on milestones.\nParticipate in Monthly and Quarterly Business review along with Business and Account leadership to ensure adherence of defined quality processes, define new life cycle models and ensure gating processes are followed the projects within the accounts. \nDrive the upskilling of delivery teams on quality management tools, knowledge management and create mechanisms for sharing of best practices.\nSupport the collection of metrics on the performance / health of process and regular publishing of compliance and metrics dashboards.\n\nContinuous ImprovementDrive a culture of continuous improvement in the assigned accounts to ensure enhance efficiency and productivity of resources\nCreate mechanisms between the projects in the account for sharing knowledge, quality issues, risk mitigation methods within the accounts to drive the continuous improvement\nPlan and drive year on year improvement goals in various projects by way of process streamlining & improvements and automation, leading to cost savings and / or efficiency\nSupport the collection of metrics to show the improvements- efficiency / productivity improvement.\n\n͏\nTeam ManagementTeam ManagementClearly define the expectations for the team\nAssign goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports\nGuide the team members in acquiring relevant knowledge and develop their professional competence\nDrive geography specific trainings for the quality team, designed basis the statutory norms that apply in different countries\nEnsure that the Performance Nxt is followed for the entire team\n\nEmployee Satisfaction and Engagement Lead and drive engagement initiatives for the tea\nTrack team satisfaction scores and identify initiatives to build engagement within the team\n\n͏\n\nDeliver\n\nNo.\nPerformance Parameter\n Measure\n\n1.\n\nQuality Control and Customer satisfaction\n\nCSAT Score-BU/Account/Portfolio level\nProcess Compliance/Exceptions Scores\nAudit Coverage percentage\nSchedule performance Scores\nPlanned vs actual project effort\nResource productivity scores\n\n2.\n\nCapability Building\n\nNew Employee Onboarding\nNew Employee Certifications\n\n3.\n\nContinuous Improvement\n\nLean projects implemented per year\nProductivity improvement of resources\nContinuous Improvement Processes implemented per year\n\n4.\n\nTeam Management\n\nTeam attrition %\nEmployee satisfaction scores\n\n5.\n\nCapability Building\n\n% trained on domain and location specific skills, \n% of team trained in necessary leadership skills\n\n͏\nMandatory Skills: AI Native Litigation as a Service.Experience: 5-8 Years\n.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.","description_format":"text","description_chars":5592,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-11-01T15:42:45Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":1,"expected_fill_days":33,"reasons":["conf:2","wave","velocity","win:early","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/wipro-account-quality-manager-l1-7","json_url":"https://alion.io/job/wipro-account-quality-manager-l1-7.json","meta":{"generated_at":"2026-11-03T06:11:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8495,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":224},"rest":"https://alion.io/mcp/rest/get_company?id=224"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwipro-account-quality-manager-l1-7"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwipro-account-quality-manager-l1-7"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwipro-account-quality-manager-l1-7"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wipro-account-quality-manager-l1-7\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwipro-account-quality-manager-l1-7"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3588869}},{"tool":"search_jobs","arguments":{"company":"wipro.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3588869},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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