{"id":2392129,"url":"https://alion.io/job/wipro-account-quality-manager-l2contract","title":"ACCOUNT QUALITY MANAGER L2(CONTRACT)","company":{"id":224,"name":"Wipro","domain":"wipro.com","url":"https://alion.io/company/wipro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"lead","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":33000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Hyper-V","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Unix","optional":false},{"name":"VMWare","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-12T21:37:33Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-22T14:23:05Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.\n\nSR Skills : Delivery Management\nSR Location : Pune\nSR Band : Group C1\nRoles & Responsibilities:\nOversee day-to-day operations of Datacentre support teams, including Wintel, Linux, Backup, and Storage tracks.\nClosely work with Team Leads and Senior SMEs for validating Cloud and Infrastructure Support. \nDrive solution validation with the help of Tower Leads across Cloud and Infrastructure services such as AD, Datacentre, Cloud, Wintel, Tools, Security etc.\nIdentify key learnings from past executions and propose required mitigations in the new bids.\nEnsure compliance with SLAs and KPIs, maintaining 100% adherence to service quality standards.\nConduct regular service reviews, including Monthly Service Reviews (MSR).\nTrack operational metrics, risk indicators, and compliance data for informed decision-making.\nIdentify operational and contractual risks during bid stages and propose mitigation options.\nCollaborate with multiple stakeholders to mitigate identified risks and effectively manage the discussions. \nCollaborate with Finance, Legal, Quality, HR and other functions as and when needed to resolve risks.\nEnd to end ownership of risk register management - logging risks, tracking, follow-up, escalation as per escalation matrix and closure.\nWipro PM or DM Certified and with clear understanding of WiproOne system and backend billing processes\nSkills Required:\n8-10 years of experience in IT service delivery, preferably in core application support management.\nShould have 15+ years of IT experience.\nMust have 8+ years of experience in CIS Cloud and Infrastructure with AI exposure\nGood insight into Datacentre tracks and technology such as Windows Server, Hyper-V HCI, Storage, VMware, AD, Unix, Azure Cloud, Wintel, Tools, Security etc.\nGood knowledge of Datacentre Hardware & Software sizing and effort sizing\nGood Communication skills, able to articulate key messages very clearly.\nStrong analytical and problem-solving skills. \nStrong in Risk management using excel spreadsheets.\nGood understanding of SLA/KPI framework and finance.\nApplicable Career Bands for the Role: C1/C2\n\nMandatory Skills: Delivery Management.Experience: 8-10 Years\n.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.","description_format":"text","description_chars":3288,"description_truncated":false,"requirements":{"experience_years_min":15,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-12T21:37:33Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":9,"expected_fill_days":33,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/wipro-account-quality-manager-l2contract","json_url":"https://alion.io/job/wipro-account-quality-manager-l2contract.json","meta":{"generated_at":"2026-10-22T16:49:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17383,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":224},"rest":"https://alion.io/mcp/rest/get_company?id=224"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwipro-account-quality-manager-l2contract"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwipro-account-quality-manager-l2contract"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwipro-account-quality-manager-l2contract"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wipro-account-quality-manager-l2contract\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwipro-account-quality-manager-l2contract"}]}