{"id":4152866,"url":"https://alion.io/job/wipro-administrator-l0contract","title":"ADMINISTRATOR L0(CONTRACT)","company":{"id":224,"name":"Wipro","domain":"wipro.com","url":"https://alion.io/company/wipro","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nashik, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T09:50:18Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-14T12:39:11Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Job Description\nRole Purpose\nThe purpose of the role is to resolve, maintain and manage client s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA s ensuring client satisfaction\n͏\nDo\nEnsure timely response of all the tickets raised by the client end user\n\nService requests solutioning by maintaining quality parameters\nAct as a custodian of client s network/ server/ system/ storage/ platform/ infrastructure and other equipment s to keep track of each of their proper functioning and upkeep\nKeep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe\nPerform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction\nProvide an acceptance and immediate resolution to the high priority tickets/ service\nInstalling and configuring software/ hardware requirements based on service requests\n100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations\nProvide application/ user access as per client requirements and requests to ensure timely solutioning\nTrack all the tickets from acceptance to resolution stage as per the resolution time defined by the customer\nMaintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction\nCoordinate with on-site team for complex problem resolution and ensure timely client servicing\nReview the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner\n͏\nDeliver\n\nNo\nPerformance Parameter\nMeasure\n\n1\n\n100% adherence to SLA/ timelines\nMultiple cases of red time\nZero customer escalation\nClient appreciation emails \n\n͏\n͏\nMandatory Skills: Desktop Support.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.","description_format":"text","description_chars":3015,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-11-12T09:50:18Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/wipro-administrator-l0contract","json_url":"https://alion.io/job/wipro-administrator-l0contract.json","meta":{"generated_at":"2026-11-14T14:50:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15940,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":224},"rest":"https://alion.io/mcp/rest/get_company?id=224"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwipro-administrator-l0contract"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwipro-administrator-l0contract"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwipro-administrator-l0contract"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wipro-administrator-l0contract\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwipro-administrator-l0contract"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4152866}},{"tool":"search_jobs","arguments":{"company":"wipro.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4152866},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}