{"id":1220662,"url":"https://alion.io/job/wipro-aglie-delivery-lead","title":"Aglie Delivery Lead","company":{"id":224,"name":"Wipro","domain":"wipro.com","url":"https://alion.io/company/wipro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":95000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":67},"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-25T11:50:16Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-20T04:57:15Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Delivery Leader - Lottery & Gaming Services\nLocation\nHybrid (UK-Watford)\nExperience\n15 to 20 Years\nEmployment Type\nFull-Time\nRole Summary\nWe are seeking an experienced and dynamic Delivery Leader to lead strategic delivery engagements for our Lottery and Gaming customers in the United Kingdom. The role requires a customer-centric leader who can drive delivery excellence, strengthen client relationships, manage multi-vendor ecosystems, and identify growth opportunities across the customer portfolio.\nThe ideal candidate will be responsible for end-to-end service delivery, KPI governance, stakeholder engagement, business development support, and ensuring the successful execution of programs across geographically distributed teams. This individual will act as the primary delivery representative to the customer and play a critical role in building confidence, trust, and long-term partnerships.\nKey Responsibilities\nCustomer Relationship Management\nServe as the primary delivery contact for Lottery and Gaming customers.\nBuild and maintain strong relationships with customer executives, business stakeholders, and operational teams.\nDevelop trusted advisor status by providing proactive recommendations and delivery insights.\nEnsure high levels of customer satisfaction and continuously improve customer experience.\nRepresent delivery performance, achievements, risks, and improvement opportunities during governance meetings.\nDelivery Leadership\nOwn end-to-end delivery accountability across applications, platforms, support services, projects, and transformation initiatives.\nEnsure delivery commitments are met within agreed timelines, quality standards, and budget constraints.\nManage delivery across multiple vendors, partners, and customer teams in a complex ecosystem.\nDrive operational excellence through structured governance, monitoring, and continuous improvement programs.\nLead incident, problem, change, release, and service management processes to achieve service excellence.\nKPI & Service Governance\nDefine, track, and report service delivery KPIs and SLAs.\nMonitor trends, delivery performance, operational risks, and service metrics.\nDrive service improvement plans based on delivery data and customer feedback.\nPresent weekly, monthly, and quarterly service reports to customer stakeholders.\nEnsure governance forums are effective, action-oriented, and focused on business outcomes.\nTypical KPIs\nSLA Compliance\nService Availability\nIncident Resolution Performance\nChange Success Rate\nCustomer Satisfaction (CSAT)\nDelivery Predictability\nDefect Leakage\nRelease Success Metrics\nResource Utilization\nOperational Efficiency Metrics\nRevenue Growth and Account Expansion Metrics\nBusiness Growth & Account Development\nCollaborate closely with account management, sales, and presales teams to identify growth opportunities.\nGenerate leads through customer interactions and stakeholder discussions.\nIdentify opportunities for:\nApplication Modernization\nAI & Automation\nCloud Transformation\nManaged Services Expansion\nTesting & Quality Engineering\nData & Analytics Initiatives\nSecurity & Compliance Improvements\nDevelop and drive account growth strategies.\nSupport RFPs, proposals, business cases, and solution discussions.\nContribute to revenue growth and account expansion objectives.\nMulti-Vendor & Global Team Management\nLead delivery across distributed teams located in the UK, India, and other global locations.\nEffectively manage multi-vendor delivery environments while promoting collaboration and accountability.\nFacilitate issue resolution and decision-making across stakeholders.\nEstablish clear communication channels between customer teams, vendors, and internal delivery organizations.\nDrive ownership, transparency, and operational discipline across all teams.\nRisk & Compliance Management\nIdentify delivery risks proactively and implement mitigation plans.\nEnsure compliance with Lottery and Gaming industry regulations and governance requirements.\nMaintain operational readiness for audits, compliance reviews, and regulatory assessments.\nDrive business continuity, disaster recovery, and operational resilience initiatives.\nEnsure adherence to security, privacy, and quality standards.\nPeople Leadership\nLead and mentor delivery managers, project managers, engineering leads, and support teams.\nBuild high-performing teams focused on customer success.\nDrive employee engagement, capability development, and succession planning.\nFoster a culture of accountability, innovation, collaboration, and continuous learning.\nRequired Qualifications\nBachelor's Degree in Engineering, Computer Science, Information Technology, or a related discipline.\n15+ years of IT industry experience with significant delivery leadership experience.\nProven experience managing large customer accounts and strategic programs.\nExperience working with UK customers and offshore delivery models.\nDemonstrated track record of account growth, customer satisfaction improvement, and successful delivery management.\nStrong understanding of Managed Services, Application Development, Support, and Digital Transformation programs.\nPreferred Experience\nLottery Industry Experience\nGaming Industry Experience\nRegulated Industry Experience\nExperience working with National Lottery Operators\nMulti-vendor delivery management\nCustomer-facing service delivery leadership\nExperience managing geographically distributed teams\nMandatory Skills: Delivery Management.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.","description_format":"text","description_chars":6580,"description_truncated":false,"requirements":{"experience_years_min":15,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Growth opportunities"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"},{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-09-25T11:50:16Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Graduate Trainee, Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Graduate Trainee; Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-20T06:21:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.794,"p_room":0.75,"age_days":24,"expected_fill_days":29,"reasons":["conf:0","velocity","win:late","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/wipro-aglie-delivery-lead","json_url":"https://alion.io/job/wipro-aglie-delivery-lead.json","meta":{"generated_at":"2026-10-20T09:26:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10260,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":224},"rest":"https://alion.io/mcp/rest/get_company?id=224"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwipro-aglie-delivery-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwipro-aglie-delivery-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwipro-aglie-delivery-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wipro-aglie-delivery-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwipro-aglie-delivery-lead"}]}