AV Engineer,Video collaboration engineer,Cisco WebEx, poly UC

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Audio & Video Administration experience

Location - Hyderabad-Client location

Total Experience - 4 to 9 years

Notice - Immediate to 30 days

Activities:

Design, install, configure, operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.

• Handling video conferencing endpoint equipments and tasks such as configuration and operation of Cisco, Microsoft Teams Rooms, and Poly Endpoints.
• Schedule, setup, and disconnect video conferences for internal and external meetings.
• Provide video conferencing event planning production packets consisting of logistics, test plans, configuration drawings, and other necessary information working with other cross-functional teams.
• Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.
• Troubleshoot and resolve video conferencing and event service incidents, including RMA’s, and hardware/software issues.
• Work with 3rd party vendors to troubleshoot issues and perform root cause analysis and escalate accordingly if beyond the limit to resolve the issues.
• Process service requests within the Video and Event Services area.
• Collaborate with operations and support teams to provide direction/support, streamline processes, improve efficiencies, and enhance the overall user experience.
• Produce Run of Show documents, attendance reports, IT equipment readiness checklist and other items for Audio Video production team.
• Based on the workload, AMD can discuss with Wipro for enabling more additional staffing, this will be reviewed mutually and an amendment to this SOW shall be enabled.

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Location - Hyderabad-Client location

Total Experience - 4 to 9 years

Notice - Immediate to 30 days

Activities:

Design, install, configure, operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.

• Handling video conferencing endpoint equipments and tasks such as configuration and operation of Cisco, Microsoft Teams Rooms, and Poly Endpoints.
• Schedule, setup, and disconnect video conferences for internal and external meetings.
• Provide video conferencing event planning production packets consisting of logistics, test plans, configuration drawings, and other necessary information working with other cross-functional teams.
• Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.
• Troubleshoot and resolve video conferencing and event service incidents, including RMA’s, and hardware/software issues.
• Work with 3rd party vendors to troubleshoot issues and perform root cause analysis and escalate accordingly if beyond the limit to resolve the issues.
• Process service requests within the Video and Event Services area.
• Collaborate with operations and support teams to provide direction/support, streamline processes, improve efficiencies, and enhance the overall user experience.
• Produce Run of Show documents, attendance reports, IT equipment readiness checklist and other items for Audio Video production team.
• Based on the workload, AMD can discuss with Wipro for enabling more additional staffing, this will be reviewed mutually and an amendment to this SOW shall be enabled.

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Mandatory Skills: Network Voice and Collabration Admin

.Experience: 5-8 Years

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