{"id":4061734,"url":"https://alion.io/job/wipro-lead-administrator-l1contract-2","title":"LEAD ADMINISTRATOR L1(CONTRACT)","company":{"id":224,"name":"Wipro","domain":"wipro.com","url":"https://alion.io/company/wipro","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"IBM MQ","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Unix","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"COBOL","optional":true}],"status":"live","first_seen_at":"2026-11-11T08:54:58Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-14T18:28:15Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Job Description\nRole Purpose\nThe purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.\n͏\nAreas of responsibility\nTriaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.\nSLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.\nPerformance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.\nPerform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.\nHandling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.\nReporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.\nTeam Management-Collaborate with team members to resolve open tickets and service requests.\nKnowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.\n͏\n͏\n͏\nTechnology - IBM MQ Administrator\nLevel - L2\nRates including mark up - 150 K/M\nLocation - Gurgaon\nShift - Uk shift ( need to be flexible )\n\nIBM MQ ADMINISTRATOR JOB REQUIREMENTS (6-8 YEARS)\nIBM MQ Administrator with expertise in installation, configuration, patching, upgrading and 24/7 production and non-production support of multiple customers in a Leveraged support environment. The resource needs to have high degree of responsiveness and sound trouble-shooting capability.\nREQUIREMENTS:\nExperience in WMQ version 9.0, 9.1 9.2 , 9.3 and above with expertise in installation, support, analysis of logs and performance tuning and experience in creation of Queue Managers, Queues, and other objects.\nExperience in setting MQ clustering/Multi-Instance MQ/HA environment/MQ FTE.\nExpertise in Disaster Recovery Activity and sound knowledge on MQ clustering, MQ Backup and Recovery.\nExperience in multiple platforms including Unix (AIX, Solaris, HP-UX, and Linux) and Windows.\nExperience in providing 24/7 support, participate in on-call schedule and provide response and resolution of incidents as required by SLA’s.\nExpertise configuring and managing MQ in Cloud technologies like VMWare and AWS Cloud\nProficient knowledge and understanding of Network technologies like AVI Load balancer, Internet, VPN ,Leased line connectivity and NLB (Network Load Balancer).\nHands on exp on running MQ on AWS machines.\nKnowledge of MQIPT configuration and setup. \nKnowledge of different Storage file systems that’s relevant to MQ. \nExperience in performing and supporting deployments during pre-defined deployment schedules or emergency deployments.\nExperience in handling on-call support, High severity issues, Root cause analysis and prepare appropriate documentation as required by Incident and Problem management process. \nSound knowledge in the functionality of ITIL process which includes Change management, Incident management, Problem management and Release management. \nStrong debugging and problem-solving skills with excellent understanding of system development methodologies.\nMust be proficient in writing/editing of Python, UNIX, Shell scripts, Power Shell etc to automate the processes.\nExperience in the IBM PMR problem determination and troubleshooting process.\nShould be able to manage, configure and monitor MQ Listeners, Channel initiators, MQ Log files & Dead Letter Queues.\nAble to setup security for WebSphere MQ queues & other objects for data access and for administration using role-based security. \nProficient in SSL/TLS Configuration on WebSphere MQ.\nUp-to-date technical knowledge by attending educational workshops, reviewing publications.\nExperience in other middleware technologies like APPIA FIX & Fix Edge is an added advantage. \nExperience in configuring FIX sessions and troubleshooting skills with external clients. \nSoft Skills:\nProblem solving skills and learning attitude.\nStrong communication (verbal and written), analytical and presentation skills.\nTeam player & Process oriented.\nMandatory Skills: IBM MQ Infra Admin.Experience: 5-8 Years\n.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. 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