{"id":3968752,"url":"https://alion.io/job/wipro-retail-bpo-trainer","title":"Retail BPO Trainer","company":{"id":224,"name":"Wipro","domain":"wipro.com","url":"https://alion.io/company/wipro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Education","role_family":"Education","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T15:12:03Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T03:32:28Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Job Description\nTrainer | Retail Operations | Cebu City (Onsite)\nWe are looking for an experienced Trainer to join our Retail Operations team in Cebu City. The successful candidate will manage end-to-end training delivery, ensuring employees are equipped with the knowledge, skills, and confidence needed to succeed in the program.\n͏\nKey Responsibilities\nFacilitate end-to-end training programs for employees supporting a retail operations account/client.\nConduct new hire, process, product, and refresher training as required.\nPrepare and maintain training reports, attendance records, assessment results, and other training documentation.\nMonitor trainee performance and identify knowledge or performance gaps.\nRecommend and implement training improvements based on results, feedback, and operational requirements.\nCollaborate with Operations and other stakeholders to ensure training initiatives are aligned with business needs.\nSupport continuous improvement of training materials, methodologies, and overall training effectiveness.\n͏\nQualifications\nAt least 2 years of overall BPO experience\nAt least 1 year of experience in training facilitation, preferably within a BPO or operations environment\nStrong presentation, facilitation, communication, and stakeholder management skills\nCollege graduate preferred/required. Candidates who have completed at least 2 years in college may also be considered, provided you have relevant training and BPO experience\nExperience supporting retail operations or retail accounts is an advantage\nComfortable handling training reports, performance monitoring, and improvement initiatives\nWilling to work on a shifting schedule\nWilling to work onsite in Cebu City\nMandatory Skills: Training.Experience: 1-3 Years\n.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. 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