{"id":3326538,"url":"https://alion.io/job/wipro-senior-operations-manager","title":"Senior Operations Manager","company":{"id":224,"name":"Wipro","domain":"wipro.com","url":"https://alion.io/company/wipro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T10:18:45Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T04:20:03Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Job Description\nRole Purpose\nThe purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account.\n͏\nDo\nMaximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms\n\nStrategy Planning with Senior Stakeholders & Clients \nCollaborate with leaders to provide strategic and operational plans associated with the account\nPlan the strategy for the coming years by identifying new geographies for alternate revenue streams\nCollaborate with clients and identify countries that need to be mapped to bring revenues for the same product\nPart of internal WIPRO leadership planning meeting to discuss revenue numbers for the account \nReport to global delivery account head on status of the account\nEnsure a deep enough understanding of clients individual experiences to head off potential issues before they become problems \n\nContract compliance & adherence \nEnsure all SLA parameters are met in the account and maintain a green card at all times\nReview and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited\nMonitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines\n\n͏\nDelivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project \nEnsure a green card for all accounts in terms of performance and quality\nMonitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags\nParticipate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders\nLead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage\nEnsure regular invoicing as per the contract terms and condition\nForecast and track key account metrics\n\n͏\n InvoicingTimely submission of invoices to the client as defined in the SOW\nProvide information required and resolve any invoicing issues raised by the client\n\nWork with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions\nIdentify opportunities for quick wins through automation and related initiatives in the account (wherever applicable)\nCollect and analyze statistics (costs, customer service metrics etc.)\nAssume responsibility of budgeting and tracking expenses\n͏\nEnsure outstanding performance against key metrics mentioned in the agreement\nRegular cadence around contract complianceEvaluate performance with key metrics (accuracy, customer service metrics etc.) \nSet direction for the team, track progress against targets through regular cadence calls and course correct as required\nDrive the focus of the team on quality and adherence to contract compliance processes\nDrive and implement structured cadence around quality, both process and transactional\nCadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed \nWeekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc.\n\nResource Allocation & RetentionConduct effective resource planning to maximize the productivity of resources (people, technology etc.)\nReview and monitor resource planning and fulfillment in line with account requirements and costs of delivery \nOptimize manpower and minimize leakages by working closely with delivery head\nEnsure retention by offering relevant trainings and certifications of all allocated resources \nLead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team \nCollaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects\n\nMandatory Skills: Customer Service(Product&Service).Experience: >10 YEARS\n.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.","description_format":"text","description_chars":5412,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-27T10:18:45Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":33,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/wipro-senior-operations-manager","json_url":"https://alion.io/job/wipro-senior-operations-manager.json","meta":{"generated_at":"2026-10-29T07:03:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10756,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":224},"rest":"https://alion.io/mcp/rest/get_company?id=224"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwipro-senior-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwipro-senior-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwipro-senior-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wipro-senior-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwipro-senior-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3326538}},{"tool":"search_jobs","arguments":{"company":"wipro.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3326538},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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