{"id":3199109,"url":"https://alion.io/job/wipro-system-engineer-l1-2","title":"SYSTEM ENGINEER L1","company":{"id":224,"name":"Wipro","domain":"wipro.com","url":"https://alion.io/company/wipro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-24T07:13:16Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-25T21:47:13Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Job Description\nDo\nExcellent communication skills\nAbility to Empathize, pacify and handle Irate Customers with Exceptional communication skills.\nTechnical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.\nTroubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support\nAnswer incoming calls and respond to customer s emails in timely manner.\nManage and resolve customer complaints.\nIdentify and escalate issues to supervisors as and when needed.\nProvide product and service information to customers.\nResearch required information using available resources and Offer Solution to customers.\nResearch, identify, and resolve customer complaints using applicable software.\nRoute calls and tickets to appropriate resources and Domains who can best support he user,\nDocument all call information according to standard operating procedures.\nRecognize, document, and alert the management team of trends in customer calls.\nCreate SOPs for new Issues and resolution given.\nComplete call logs and reports.\n͏\n͏\n͏\n͏\nMandatory Skills: Technical Support.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. 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