{"id":2519179,"url":"https://alion.io/job/wiredscore-client-success-manager-toronto-can","title":"Client Success Manager - Toronto, CAN","company":{"id":2068668,"name":"WiredScore","domain":"wiredscore.com","url":"https://alion.io/company/wiredscore-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":84000,"period":"year","method":"role_country_seniority_unknown","sample_n":369},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-14T07:30:59Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-22T21:19:24Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Founded in 2013, WiredScore is the leading certification body for digital connectivity and smart building performance. We work with over 1,000 of the world's leading real estate owners and developers, certifying more than 1 billion square feet across 45 countries.In 2026, WiredScore joined forces with Meter, a leading provider of enterprise internet infrastructure, bringing together two businesses with a shared ambition: to make great connectivity standard across commercial buildings.\nConnectivity is now as essential to buildings as power or water, yet delivering it has historically been fragmented, complex and inconsistent.\nWiredScore helps landlords assess, improve, benchmark and promote their buildings through two globally recognised certifications:\nWiredScore: The leading certification for digital connectivity in buildings.\nSmartScore: The smart building certification, helping landlords understand, improve and communicate their buildings' technological capabilities.\nMeter builds and operates integrated networking infrastructure across internet, wired, Wi-Fi and cellular, combining hardware, software, deployment and ongoing operations into a single solution.\nTogether, WiredScore and Meter are defining the next era of connectivity in commercial real estate, helping landlords deliver better-connected buildings and better experiences for the businesses and people who occupy them.\nWe're hiring a Client Success Manager to join our North American team and take ownership of a strategic portfolio of commercial real estate clients. This is a commercially focused, relationship-led role, sitting at the intersection of client success, revenue retention and account growth.\nAs WiredScore and Meter expand their presence across North America, you'll play an important role in helping existing clients understand the value of better connectivity, from certification and building performance to the infrastructure that powers their properties.\nWho you are\nCommercially minded: You understand the relationship between client success and revenue, and you're comfortable owning renewals while proactively identifying opportunities for account growth.\nA natural relationship builder: You enjoy developing meaningful relationships, navigating complex organisations and influencing stakeholders at different levels.\nCurious about technology: You're interested in how connectivity, infrastructure and smart building technology are shaping the future of commercial real estate.\nAn effective communicator: You can simplify complex concepts, confidently present to senior stakeholders and articulate a compelling commercial value proposition.\nProactive and solutions-oriented: You take ownership, anticipate client needs and seek opportunities rather than waiting for them to emerge.\nOrganised and strategic: You can manage multiple accounts, prioritise commercial opportunities and balance immediate renewal objectives with longer-term account development.\nRequired Qualifications\nProven experience in Client Success, Account Management or a comparable commercial, client-facing role.\nExperience in commercial real estate, PropTech, B2B SaaS, telecommunications, connectivity or technology infrastructure.\nUnderstanding of commercial real estate stakeholders, including landlords, asset managers, developers and property management teams.\nDemonstrated experience owning renewals, client retention or revenue-linked account outcomes.\nProven ability to develop strong relationships with senior stakeholders and manage complex client accounts.\nExperience identifying commercial opportunities within an existing client base, including upselling, cross-selling or account expansion.\nExcellent communication, presentation and relationship-management skills.\nDesired Experience & Skills\nExposure to enterprise networking, internet connectivity or technology solutions.\nExperience leading strategic account reviews, QBRs and value-based commercial conversations.\nFamiliarity with Salesforce and structured account planning.\nAn interest in how technology and connectivity are transforming the built environment.\nWhat you'll be responsible for\nClient Retention & Revenue GrowthOwn renewal outcomes across your client portfolio, driving strong retention through proactive engagement, strategic account management and clear articulation of value.\nIdentify and develop upsell, cross-sell and expansion opportunities across WiredScore's certifications and Meter's connectivity infrastructure solutions.\nPartner closely with Business Development and Meter teams to qualify and progress opportunities within existing client accounts.\nBuild strategic account plans that support long-term retention, revenue growth and deeper client partnerships.\nStrategic Relationship Management\nDevelop and maintain strong, multi-threaded relationships with commercial real estate owners, developers, asset managers and other key stakeholders.\nAct as a trusted advisor, helping clients understand how digital connectivity, smart building technology and network infrastructure can support their commercial, leasing and tenant-experience objectives.\nLead renewal conversations, strategic business reviews and executive-level presentations, tailoring your approach to different stakeholders and commercial priorities.\nProactively identify client risks, resolve challenges and ensure clients continue to realise measurable value from their relationship with WiredScore.\nConnectivity & Meter Opportunity Development\nBuild an understanding of Meter's offering and how integrated networking infrastructure can address connectivity challenges within commercial buildings.\nIdentify opportunities within existing accounts where Meter's solutions could deliver additional value to landlords and tenants.\nEngage clients in discovery-led conversations to understand their connectivity challenges, building infrastructure and future requirements.\nCollaborate with commercial and technical teams to connect client needs with the appropriate solutions and support the progression of qualified opportunities.\nClient Advocacy & Collaboration\nTranslate technical concepts and product capabilities into compelling, commercially relevant narratives for real estate stakeholders.\nWork cross-functionally with Business Development, Operations and other internal teams to deliver a consistent, high-quality client experience.\nMaintain accurate account information, renewal forecasts and commercial opportunities within Salesforce.\nShare market intelligence, client feedback and emerging opportunities to support the continued growth of WiredScore and Meter.\nWhat we offer\nEnhanced parental leave\nHealth insurance, Life insurance, and income protection insurance\nStatutory annual leave, public holidays, and office closure between Christmas and New Year\nFlexible hybrid working & 1 Work From Anywhere week per quarter\nRemote working budget to support your home office environment\nMonthly internet stipend\nAnnual learning and development budget of $1000 USD\nDiversity & Inclusion\nWiredScore celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which thrives on the diversity and inclusion of everyone in the team. We are eager to hear from a diverse range of candidates. If this opportunity is interesting as a permanent role with a degree of flexibility, please discuss this with us. Disabilities are not a barrier to employment at WiredScore.","description_format":"text","description_chars":7505,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Health insurance","Home office","Hybrid work","Life insurance","Parental leave"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Commercial Real Estate"],"lifecycle":[{"event":"open","at":"2026-10-14T10:33:46Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":0.945,"age_days":7,"expected_fill_days":21,"reasons":["seen:7","win:mid"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/wiredscore-client-success-manager-toronto-can","json_url":"https://alion.io/job/wiredscore-client-success-manager-toronto-can.json","meta":{"generated_at":"2026-10-22T23:13:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8802,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2068668},"rest":"https://alion.io/mcp/rest/get_company?id=2068668"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwiredscore-client-success-manager-toronto-can"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwiredscore-client-success-manager-toronto-can"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwiredscore-client-success-manager-toronto-can"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wiredscore-client-success-manager-toronto-can\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwiredscore-client-success-manager-toronto-can"}]}