{"id":1537944,"url":"https://alion.io/job/wireless-logic-sales-customer-service-support","title":"Sales & Customer Service Support","company":{"id":686618,"name":"Wireless Logic","domain":"wirelesslogic.com","url":"https://alion.io/company/wirelesslogic","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ashby-de-la-Zouch, United Kingdom","Coalville, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T07:47:14Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-14T03:47:10Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Job Title: Sales & Customer Service Support \nDepartment: Operations \nReporting To: Operations Team Leader \nThe Company \nMobius Networks is a specialist IoT and M2M connectivity provider, delivering secure, reliable and resilient connectivity solutions to customers across the UK and internationally. Established in 2004, Mobius supports organisations across sectors including healthcare, critical national infrastructure, local authorities, smart cities, EV charging, payments and security. With a strong focus on technical expertise, operational excellence and excellent customer service, Mobius works closely with leading mobile network operators to provide tailored connectivity solutions for business-critical applications. Mobius Networks has been part of the Wireless Logic Group since 2022, further strengthening its capabilities within the global IoT market. \nPurpose of the role \nThis is a first-line Operations role with a strong customer service and technical focus, responsible for supporting customers across a wide range of day-to-day requirements. This includes handling customer queries, processing orders, supporting billing enquiries, and carrying out technical troubleshooting across our products, services, and systems. \nThe role also works closely with our Sales team, supporting them with customer requirements and handling first-line sales enquiries where appropriate. You will help ensure a smooth experience throughout the customer journey, from initial enquiries and orders through to ongoing service and technical support. \nWe are looking for someone with strong attention to detail who is organised, proactive and comfortable managing a varied workload. You should be confident communicating with customers both in writing and over the phone, including handling challenging or more complex queries professionally. \nThe ideal candidate will be technically minded, enthusiastic about developing their knowledge and confident investigating issues and working through problems logically. A willingness to learn, strong sense of ownership and genuine enthusiasm for delivering excellent customer service are essential, as we are looking for someone who can strengthen both the customer service and technical capability of the Operations team. \nMain Duties Include \nCustomer Support & Helpdesk \nAct as a first point of contact for customers, delivering a friendly, professional and responsive service. \nWork collaboratively with the wider Operations team to manage a busy helpdesk, handling a varied range of customer requests and queries. \nTake ownership of customer enquiries and ensure they are progressed efficiently through to resolution. \nSales Enquiries, Administration & Support \nHandle first-line sales enquiries, providing customers with initial information on our range of products and services. \nDirect sales opportunities to the appropriate member of the Sales team for further discussion. \nProvide day-to-day administrative support to the Sales team, including preparing customer proposals, quotations and contracts. \nWork closely with the Sales team to ensure customer requirements are managed effectively from initial enquiry through to order processing and ongoing support. \nSIM & Order Processing \nBooking-in and administration of SIM stock across multiple network operators. \nProcess, provision, and dispatch customer SIM orders accurately and efficiently. \nProcess, configure, and dispatch router and hardware orders in line with customer requirements. \nEnsure a high level of accuracy throughout the order fulfilment process. \nBilling Support \nPrepare and issue customer billing information accurately and within required timescales. \nAct as the first point of contact for customer invoice and billing queries. \nCustomer Estate Management \nMaintain accurate customer and internal records, ensuring information remains aligned and up to date. \nProcess SIM swaps and other changes to customer estates. \nSupport the administration and processing of customer contract renewals. \nTechnical Support & Fault Finding \nProvide first-line technical support, investigating and troubleshooting customer connectivity and service issues. \nUse logical fault-finding techniques to diagnose issues and identify appropriate next steps. \nWork closely with mobile network operators and internal technical teams to investigate more complex issues and help progress towards resolution. \nKeep customers informed throughout investigations, clearly communicating technical information and progress updates. \nOperational Tasks & Continuous Improvement \nTake ownership of additional operational tasks and pieces of work where required, seeing them through from start to finish. \nProactively look for opportunities to improve existing processes and ways of working. \nSuggest and implement practical improvements that make day-to-day activities more efficient, accurate, and customer focused. \nBe willing to challenge existing ways of working and suggest better or simpler approaches where appropriate. \nKey Skills and experience required \nPrevious customer service experience. \nConfidence. \nDrive and enthusiasm. \nAttention to detail. \nThe ability to build strong relationships with Customers, suppliers and colleagues. \nExcellent communication skills, both written and verbal. \nSelf-motivation. \nThe ability to perform under pressure and time constraints. \nKnowledge and experience of sales techniques/customers services skills and the ability to improve them. \nGood computer skills including experience using Microsoft packages. \nKey Skills and experience preferred \nSome exposure to IT Networks \nAn understanding of Routers and configuration \nA background in IoT \nRequirement to Learn \nIn order to successfully perform in the role, it is necessary to continually develop personal knowledge of: \nMobius Customer Base. \nThe product and the M2M market. \nMarket conditions. \nThe company’s processes and procedures. \nThe Mobius internal software systems. \nIt is the responsibility of Sales & Customer Support, to continually develop his/her knowledge in these areas and to demonstrate that development. \nSupport from the Company \nThe Company will provide: \nA full training program. \nSupport and coaching from the Operations Team Leader and the Head of Operations. \nRegular reviews. \nWe will require the successful candidate to undertakea Basic CRB (Criminal Records Bureau) check, five years previous employment and residency check and Credit Reference check. \nWe know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.\nWireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.\nBy applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us () and we will respond to your query as soon as possible.","description_format":"text","description_chars":7610,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","IoT Platforms & Solutions","IoT Connectivity"],"lifecycle":[{"event":"open","at":"2026-09-30T19:38:23Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-14T06:20:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.857,"p_room":1,"age_days":13,"expected_fill_days":66,"reasons":["conf:2","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/wireless-logic-sales-customer-service-support","json_url":"https://alion.io/job/wireless-logic-sales-customer-service-support.json","meta":{"generated_at":"2026-10-14T07:40:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8824,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686618},"rest":"https://alion.io/mcp/rest/get_company?id=686618"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwireless-logic-sales-customer-service-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwireless-logic-sales-customer-service-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwireless-logic-sales-customer-service-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wireless-logic-sales-customer-service-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwireless-logic-sales-customer-service-support"}]}