Desktop Support Engineer

WisdomTree is looking for a Desktop Support Engineer to join our European Infrastructure & Support team. The team currently supports 185 employees across our London, Dublin, Paris and Milan offices.

The role is based in London, providing hands-on desktop support in a demanding and fast-moving financial services environment. You will be the first point of contact for end-user issues, working alongside the existing support engineer to deliver excellent day-to-day IT support while also contributing to infrastructure projects.

We are looking for a desktop engineer with strong Windows, macOS, Microsoft 365 and general endpoint skills, ideally with some exposure to cloud platforms and security tooling. As well as supporting the user base, you will be involved in project delivery, including software rollouts, onboarding and offboarding processes, productivity tool evaluation, and promoting cybersecurity best practices across the organisation.

Key Accountabilities and Scope

• Provide hands-on first and second line support for end users across Windows and macOS devices
• Troubleshoot and resolve issues with Microsoft Office, Microsoft 365 and general desktop applications
• Manage user onboarding and offboarding, including account creation, hardware provisioning and access setup
• Deploy, configure and maintain software and user applications
• Physical desktop, laptop and peripheral setup and support
• Support meeting room AV and video conferencing technology
• Assist with networking configuration and troubleshooting
• Manage third-party vendor relationships and escalations
• Maintain licence tracking, renewals and IT procurement
• Train and educate the user base on getting the best out of technology
• Research and evaluate employee productivity tools
• Promote and enforce cybersecurity best practices
• Contribute to infrastructure projects and technology rollouts

Our Desktop Environment

• Windows 11 and macOS
• Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive)
• Okta Single Sign-On & SCIM
• Microsoft Intune (endpoint management)
• Zscaler (secure web gateway and remote access)
• CrowdStrike (endpoint security)
• Darktrace (network and email security)
• Atlassian suite (JIRA, Confluence)

Skills and Qualifications

Required skills and experience

• At least 1-2 years’ experience in a desktop support or IT support role
• Strong knowledge of Windows 11 and macOS
• Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive)
• Experience with Microsoft Entra ID (Azure AD)
• Familiarity with endpoint management tools (e.g. Intune, SCCM)
• Excellent customer service and communication skills
• Strong problem-solving ability and a methodical approach to troubleshooting
• Ability to manage and prioritise multiple support requests

Desirable skills

• Experience with Azure or AWS cloud platforms
• Familiarity with security tools such as CrowdStrike, Darktrace or Zscaler
• Exposure to financial services technology (e.g. Bloomberg terminals)
• Experience with Okta or similar identity providers
• Familiarity with ITIL practices or ticketing systems (e.g. JIRA Service Management)
• Basic networking knowledge (DNS, DHCP, TCP/IP, VPN)
• Practical use of AI tooling to work smarter - for example, using agentic AI assistants to read and interpret logs and diagnostics, run scheduled checks across the estate, and surface issues proactively, rather than simply querying a chatbot for answers