{"id":1471288,"url":"https://alion.io/job/wisdomtree-desktop-support-engineer","title":"Desktop Support Engineer","company":{"id":686351,"name":"Wisdomtree","domain":"wisdomtree.eu","url":"https://alion.io/company/wisdomtree-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":72000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":480},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Confluence","optional":false},{"name":"Crowdstrike","optional":false},{"name":"Darktrace","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Okta","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false},{"name":"Zscaler","optional":false},{"name":"AI Agents","optional":true},{"name":"AWS","optional":true},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"ITIL","optional":true},{"name":"TCP/IP","optional":true},{"name":"VPN","optional":true}],"status":"live","first_seen_at":"2026-09-29T10:10:55Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-09-30T00:26:04Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"WisdomTree is looking for a Desktop Support Engineer to join our European Infrastructure & Support team. The team currently supports 185 employees across our London, Dublin, Paris and Milan offices.\nThe role is based in London, providing hands-on desktop support in a demanding and fast-moving financial services environment. You will be the first point of contact for end-user issues, working alongside the existing support engineer to deliver excellent day-to-day IT support while also contributing to infrastructure projects.\nWe are looking for a desktop engineer with strong Windows, macOS, Microsoft 365 and general endpoint skills, ideally with some exposure to cloud platforms and security tooling. As well as supporting the user base, you will be involved in project delivery, including software rollouts, onboarding and offboarding processes, productivity tool evaluation, and promoting cybersecurity best practices across the organisation.\nKey Accountabilities and Scope\nProvide hands-on first and second line support for end users across Windows and macOS devices\nTroubleshoot and resolve issues with Microsoft Office, Microsoft 365 and general desktop applications\nManage user onboarding and offboarding, including account creation, hardware provisioning and access setup\nDeploy, configure and maintain software and user applications\nPhysical desktop, laptop and peripheral setup and support\nSupport meeting room AV and video conferencing technology\nAssist with networking configuration and troubleshooting\nManage third-party vendor relationships and escalations\nMaintain licence tracking, renewals and IT procurement\nTrain and educate the user base on getting the best out of technology\nResearch and evaluate employee productivity tools\nPromote and enforce cybersecurity best practices\nContribute to infrastructure projects and technology rollouts\nOur Desktop Environment\nWindows 11 and macOS\nMicrosoft 365 (Exchange Online, SharePoint, Teams, OneDrive)\nOkta Single Sign-On & SCIM\nMicrosoft Intune (endpoint management)\nZscaler (secure web gateway and remote access)\nCrowdStrike (endpoint security)\nDarktrace (network and email security)\nAtlassian suite (JIRA, Confluence)\nSkills and Qualifications\nRequired skills and experience\nAt least 1-2 years’ experience in a desktop support or IT support role\nStrong knowledge of Windows 11 and macOS\nMicrosoft 365 administration (Exchange, Teams, SharePoint, OneDrive)\nExperience with Microsoft Entra ID (Azure AD)\nFamiliarity with endpoint management tools (e.g. Intune, SCCM)\nExcellent customer service and communication skills\nStrong problem-solving ability and a methodical approach to troubleshooting\nAbility to manage and prioritise multiple support requests\nDesirable skills\nExperience with Azure or AWS cloud platforms\nFamiliarity with security tools such as CrowdStrike, Darktrace or Zscaler\nExposure to financial services technology (e.g. Bloomberg terminals)\nExperience with Okta or similar identity providers\nFamiliarity with ITIL practices or ticketing systems (e.g. JIRA Service Management)\nBasic networking knowledge (DNS, DHCP, TCP/IP, VPN)\nPractical use of AI tooling to work smarter - for example, using agentic AI assistants to read and interpret logs and diagnostics, run scheduled checks across the estate, and surface issues proactively, rather than simply querying a chatbot for answers","description_format":"text","description_chars":3364,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security"],"lifecycle":[{"event":"open","at":"2026-09-29T16:16:37Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-09-30T02:33:05Z"},"pay":null,"html_url":"https://alion.io/job/wisdomtree-desktop-support-engineer","json_url":"https://alion.io/job/wisdomtree-desktop-support-engineer.json","meta":{"generated_at":"2026-09-30T02:33:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1756,"day_limit":5000,"remaining_today":3244,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}