{"id":3478856,"url":"https://alion.io/job/wise-banking-operations-governance-team-lead-4","title":"Banking Operations Governance Team Lead","company":{"id":3856,"name":"Wise","domain":"wise.com","url":"https://alion.io/company/wise","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":81,"open_postings":43,"ghost_share":0,"stale_share":0.977,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":16500,"max":22000,"currency":"BRL","period":"month","gross":null,"usd_annual":49440},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-29T17:14:49Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-02T11:38:56Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Wise is a global technology company, building the best way to move and manage the world’s money.\nMin fees. Max ease. Full speed.\nWhether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.\nAs part of our team, you will be helping us create an entirely new network for the world's money.\nFor everyone, everywhere.\nMore about our mission and what we offer.\n We are looking for a Banking Operations Governance Team Lead to to lead one of our Banking Operations Governance teams.\nBanking Operations Governance is a control-critical function that helps Wise manage banking partner access, signatory governance, partner due diligence, portal administration, documentation, and operational control evidence as we scale. The team sits between global strategy and day-to-day execution, making sure our banking partner operations are safe, consistent, well-documented, and scalable.\nAs Team Lead, you’ll be responsible for leading a team of Specialists, managing operational performance, improving governance processes, and helping the team move from manual, reactive work toward clearer, more proactive operating models. This is a hands-on leadership role for someone who can combine people leadership, operational discipline, stakeholder management, and strong judgment in ambiguous environments.\nIn this role, you will:\nLead a team of Banking Operations Governance Specialists, focusing on consistent team performance while actively supporting the professional growth and development of each team member\n\nManage team workload, capacity, SLA performance and quality, making sure urgent work is handled without losing sight of control quality and long-term improvement\n\nAct as the first level escalation point for the team as well as stakeholders in the organization, providing guidance and resolution for complex operational matters\n\nMonitor and report against team performance metrics while managing team resources and their relevant skills, ensuring at all times a high-quality, high-speed workflow with optimal coverage;\n\nEnsure team readiness to handle unexpected situations and guarantee process documentation and improvement within your area\n\nImplement comprehensive governance frameworks that establish standardized processes for banking operations, follow formal SLAs and review procedures, implement proactive monitoring systems to prevent operational gaps, and develop documentation standards that ensure regulatory compliance and eliminate inefficiencies;\n\nEstablish robust financial and access controls by ensuring accurate partner access management and signatory controls are implemented;\n\nManage key stakeholder relationships by actively collaborating with internal teams, product, engineering, and external banking partners to implement governance frameworks, resolve complex escalated issues, maintain operational integrity, and drive continuous improvements in banking operations.\n\n You’ll be a strong fit if you have:\nAt least 2 years of people leadership or formal team leadership experience, ideally in Operations, Risk, Governance, Compliance, Financial Services, or another control-sensitive environment.\n\nExperience managing team performance, workload, prioritisation, quality and delivery against SLAs or operational KPIs.\n\nA track record of coaching and developing people, including supporting performance, building capability and creating clarity in ambiguous situations\n\nExperience in identifying process gaps and turning them into practical improvements, documentation, operating rhythms or governance frameworks\n\nStrong stakeholder management skills, including the ability to communicate trade-offs, manage expectations and challenge scope constructively\n\nGood analytical judgment: you can use data, spreadsheets, dashboards or operational metrics to understand capacity, performance, quality and risk\n\nStrong ownership and resilience: you can make progress in messy or unclear environments without waiting for everything to be perfectly defined\n\nExcellent written and verbal communication skills, with the ability to explain complex operational issues clearly\n\nA collaborative leadership style: you build trust, invite challenge and help people succeed without avoiding difficult conversations\n\nNice to have:\nExperience in banking operations, access management, partner governance, risk controls, audit-readiness or due diligence\n\nExperience working with external partners, especially banks or regulated financial institutions\n\nFamiliarity with process mapping, RACI, control frameworks, operational dashboards or continuous improvement methods\n\nExperience building or improving a team, process or operating model during a period of growth or change\n\nPlease submit your resume in English. We want to be sure we give everyone's application a fair review! Resumes in Portuguese will not be consider.\nThis is a hybrid position located in Sao Paulo, Brazil, and not fully remote (minimum 3 days at office). You must be able to commute to the office or open to relocation\nRSU’s in a rapidly growing company\nFlexible working model\nAn annual self-development budget\nHealth and dental allowance for you and your dependents\nCompany-paid: Life Insurance, and an EAP program\n Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually\n A paid 6-week sabbatical leave after four years\n8-weeks of paid parental leave, after a year with us and child care assistance\nTransportation vouchers\nFood (730 BRL per month) and meal (1,188 BRL per month) vouchers\n TotalPass access to 3,500 gyms and studios throughout Brazil\nClick here to learn more about the benefits that we offer at Wise\nFor everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.\nWe're proud to have a truly international team, and we celebrate our differences.\nInclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.\nIf you want to find out more about what it's like to work at Wise visit Wise.Jobs.\nKeep up to date with life at Wise by following us on LinkedIn and Instagram.","description_format":"text","description_chars":6343,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Life insurance","Parental leave"],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Money Transfer & Remittances","Currency Exchange & FX Payments"],"lifecycle":[{"event":"open","at":"2026-10-29T19:36:04Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":21,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":49440,"is_top_pay":false},"html_url":"https://alion.io/job/wise-banking-operations-governance-team-lead-4","json_url":"https://alion.io/job/wise-banking-operations-governance-team-lead-4.json","meta":{"generated_at":"2026-11-02T15:18:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21228,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3856},"rest":"https://alion.io/mcp/rest/get_company?id=3856"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwise-banking-operations-governance-team-lead-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwise-banking-operations-governance-team-lead-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwise-banking-operations-governance-team-lead-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wise-banking-operations-governance-team-lead-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwise-banking-operations-governance-team-lead-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3478856}},{"tool":"search_jobs","arguments":{"company":"wise.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3478856},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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