{"id":292791,"url":"https://alion.io/job/wise-banking-operations-manager","title":"Banking Operations Manager","company":{"id":3856,"name":"Wise","domain":"wise.com","url":"https://alion.io/company/wise","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":31,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tallinn, Estonia"],"countries":["EE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3750,"max":5100,"currency":"EUR","period":"month","gross":null,"usd_annual":69528},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"Looker","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-08-12T12:37:36Z","employer_posted_date":"2026-08-12","last_verified_at":"2026-10-06T19:06:49Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"Wise is a global technology company, building the best way to move and manage the world’s money.\nMin fees. Max ease. Full speed.\nWhether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.\nAs part of our team, you will be helping us create an entirely new network for the world's money.\nFor everyone, everywhere.\nMore about our mission and what we offer.\n Banking Operations Managers make Wise’s banking partnerships operationally reliable, accountable and cost-efficient, so Wise can scale payments with lower risk and better customer outcomes.\nThis role will focus on some of Wise’s largest and most critical global banking partners across Swift, EUR and GBP payment flows. These partners sit at the heart of Wise’s money movement infrastructure, so the role has a direct impact on payment speed, reliability, customer experience, operational risk and cost.\nYou’ll sit between Payment Operations, Banking, Product, Engineering, Treasury, Finance, Legal, risk & controls teams, and our external banking partners. Your job is to turn partner-performance issues into clear action: understand what is broken, use data to size the impact, align the right internal owners, agree actions with the partner bank, and follow through until there is measurable improvement.\nHere’s how you’ll contribute:\nOwn operational relationships with key global banking partners, including regular performance reviews, escalations and action follow-up.\nDrive partner performance by monitoring speed, reliability, incidents, service level agreement (SLA) gaps, risk signals, fees and avoidable operational costs.\nTranslate complex internal problems into partner improvement plans, making sure issues have owners, next steps, timelines, escalation paths and expected outcomes.\nHold partner banks accountable for operational commitments, including SLA performance, incident resolution, responsiveness and long-term fixes.\nSupport incident and post-incident corrective action follow-through for issues caused by or involving partner banks, making sure root causes are understood and repeated problems are addressed.\nBuild operational visibility across Wise by improving shared partner records, documentation and reporting around partner performance and relationship management.\nWork with Banking, Finance, Legal, risk and controls, and banking governance teams on partner fees, losses, contract/SLA discussions, controls and regulatory expectations.\nHelp regional and internal teams work more effectively with banking partners by sharing context, best practices and clear operating routines.\n You are placed in Tallinn, and have a right to work in Estonia. We won't be able to support with visa nor relocation for this role.\nYou have 5+ years of experience in banking operations, payment operations, partner/vendor management, risk management, operational excellence or a similar field.\nYou understand payment operations and banking partner relationships, ideally including global payment rails such as Swift, EUR or GBP payment routes.\nYou are highly data-driven: you can investigate issues, form a clear hypothesis, size the impact and build an evidence-based case for action.\nYou are strong at stakeholder management and can influence internal teams and external partners without direct authority.\nYou are comfortable having difficult conversations and holding partners or internal teams accountable in a clear, constructive way.\nYou can operate in ambiguity, prioritise across a broad portfolio and move work forward without waiting for perfect instructions.\nYou communicate clearly and concisely, especially when translating complex operational issues for different audiences.\nYou have a strong ownership mindset, good judgement under pressure and a practical approach to solving problems.\nYou care about controls, documentation and operational resilience, especially where partner performance can affect customers, risk or customer money.\nNice-to-haves:\nExperience working directly with banks, payment schemes, correspondent banking, Swift, SEPA, GBP payment schemes or high-volume payment infrastructure.\nExperience running operational reviews, quarterly business reviews or service reviews with banks, vendors or strategic B2B partners.\nExperience with SLA management, contract discussions, liability, fee reconciliation or cost recovery.\nExperience in Treasury Operations, liquidity, safeguarding, financial risk or operational risk.\nExperience with SQL, Looker, Tableau or other data tools.\nExperience working across global teams, time zones and senior stakeholder groups.\nAdditional language skills relevant to global banking partner management.\nSounds like the next step for you? Apply latest by submitting your CV in English, and by answering application questions.\n For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.\nWe're proud to have a truly international team, and we celebrate our differences.\nInclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.\nIf you want to find out more about what it's like to work at Wise visit Wise.Jobs.\nKeep up to date with life at Wise by following us on LinkedIn and Instagram.","description_format":"text","description_chars":5491,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Estonia","iso":"EE","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Financial Services","Money Transfer & Remittances","Currency Exchange & FX Payments"],"lifecycle":[{"event":"open","at":"2026-09-05T14:29:11Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.381,"p_room":0.28,"age_days":54,"expected_fill_days":21,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":{"stated_usd_annual":69528,"is_top_pay":false},"html_url":"https://alion.io/job/wise-banking-operations-manager","json_url":"https://alion.io/job/wise-banking-operations-manager.json","meta":{"generated_at":"2026-10-06T21:02:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":169,"day_limit":5000,"remaining_today":4831,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3856},"rest":"https://alion.io/mcp/rest/get_company?id=3856"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwise-banking-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwise-banking-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwise-banking-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wise-banking-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwise-banking-operations-manager"}]}