{"id":1254554,"url":"https://alion.io/job/wise-customer-success-manager-3","title":"Customer Success Manager","company":{"id":3856,"name":"Wise","domain":"wise.com","url":"https://alion.io/company/wise","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":28,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-09-27T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":70000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":465},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true},{"name":"Looker","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-25T17:19:31Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-28T00:39:37Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Wise is a global technology company, building the best way to move and manage the world’s money.\nMin fees. Max ease. Full speed.\nWhether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.\nAs part of our team, you will be helping us create an entirely new network for the world's money.\nFor everyone, everywhere.\nMore about our mission and what we offer.\n About Wise Platform:\nWise Platform allows banks, fintechs, and enterprises to embed Wise's international payments infrastructure directly into their own products. Our technology powers partners globally - including some of the largest banks and fintechs in Brazil - enabling them to offer fast, transparent, and low-cost cross-border payments and global accounts to their customers.\nAbout the role:\nBrazil is one of the most exciting markets in Wise Platform's global portfolio. We've built partnerships with leading Brazilian financial institutions - including one of the world's largest neobanks - and we're just getting started.\nAs a Customer Success Manager, you will own the operational success of a portfolio of Brazilian banking and fintech partners - ensuring they get maximum value from Wise's payment infrastructure, stay operationally healthy, and are set up to grow.\nYou'll work hand-in-hand with the Account Management team and Wise's internal teams - Product, Cards API, Compliance, Engineering, Legal, and Servicing - to drive performance, unblock growth, and deliver meaningful improvements to the metrics that matter most.\nThis is a mid-level, partner-facing, operational role. You'll need to be curious, structured, data-driven, and genuinely energized by working in one of the most complex and fast-moving payment markets in the world.\nThis role will give you the opportunity to:\nOwn operational relationships with a portfolio of Brazil-based banking and fintech partners - serving as their key operational contact for escalations, improvement initiatives, and day-to-day queries, across both Cards API/MCA and remittance product models\n\nDrive partner retention and performance by working with Account Managers to improve success rates, reduce defect/contact/RFI rates, improve card authorization rates, and improve overall operational scalability\n\nBuild and execute operational account plans with partners - tracking health metrics, identifying areas of friction, and leading cross-functional initiatives to resolve them\n\nLead quarterly business reviews (QBRs) with partner stakeholders, presenting operational performance data and leading discussions on priorities and roadmap alignment\n\nLead incident response - coordinating between partners and internal Wise teams during service disruptions and keeping partners informed throughout\n\nNavigate Brazil's regulatory landscape - understanding and managing partner-specific compliance requirements including Financial Capacity (AML/CPF), PEP handling, BACEN obligations, RFI flows, and IOF dynamics\n\nAdvocate for your partners internally - feeding insights to product and tech teams, influencing the roadmap, and ensuring partner needs are represented\n\nDevelop trusted relationships with operational and technical stakeholders at partner organizations, aligned on goals and built on reliability and transparency\n\nUse data to drive improvements - building analyses, identifying patterns, and presenting findings in business reviews and internal prioritization discussions\n\n At least 3-5 years of experience in customer success, account management, or operational roles, ideally supporting partners/clients in payments, fintech, or financial services\n\nExperience managing B2B operational relationships with external partners or enterprise clients\n\nData-driven mindset - comfortable working with operational data, identifying trends, and using insights to drive decisions\n\nProject management skills - able to lead improvement initiatives end-to-end, engaging cross-functional teams and holding stakeholders accountable\n\nTechnical fluency - you understand APIs, webhooks, and integrations at a conceptual level; you don't need to code, but you're comfortable discussing technical topics with partners and engineers\n\nStrong communicator - able to explain complex operational or technical topics clearly, in both Portuguese and English\n\nAutonomous and proactive - you take ownership, act without being told, and thrive in environments where you have to build your own structure\n\nGreat to have:\nHave experience with Brazil's payment ecosystem and/or are familiar with regulatory frameworks (AML, KYC, BACEN regulations) affecting financial services in Brazil\n\nHave worked with Tier 1 or Tier 2 banks or large fintechs in Brazil or LatAm\n\nHave experience with card issuance products (Cards API, MCA, BIN management)\n\nHave used Looker, SQL, or similar tools for operational analysis\n\nUnderstand how API-based payment integrations work end-to-end\n\n Additional Information\n*Please note, only resumes provided in English will be considered*\nThis is a hybrid position located in São Paulo, Brazi l, and not fully remote (minimum 3 days at office). You must be able to commute to the office or open to self-relocation.\nYou’re eligible to work in Brazil,we cannot sponsor Visas for this role.\nFor everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.\nWe're proud to have a truly international team, and we celebrate our differences.\nInclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.\nIf you want to find out more about what it's like to work at Wise visit Wise.Jobs.\nKeep up to date with life at Wise by following us on LinkedIn and Instagram.","description_format":"text","description_chars":5939,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false},{"language":"Portuguese","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Money Transfer & Remittances","Currency Exchange & FX Payments"],"lifecycle":[{"event":"open","at":"2026-09-25T18:49:01Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":21,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/wise-customer-success-manager-3","json_url":"https://alion.io/job/wise-customer-success-manager-3.json","meta":{"generated_at":"2026-09-28T02:08:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1072,"day_limit":5000,"remaining_today":3928,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}