{"id":1923865,"url":"https://alion.io/job/wise-loan-servicing-support-specialist","title":"Loan Servicing Support Specialist","company":{"id":2350125,"name":"Homewise","domain":"homewise.org","url":"https://alion.io/company/homewise-org","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Fe, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-11T16:45:49Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-15T05:59:06Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Description\nAbout the Role\nThe Loan Servicing Support Specialist is the steady, behind-the-scenes presence supporting Homewise homeowners after they've closed on their homes. While other roles focus on getting a customer to close, your work begins where theirs ends, making sure the loan stays on track, the records stay clean, and every homeowner has someone to call when a question comes up.\nYou'll report to Homewise's Loan Servicing Manager and work alongside our coaching, lending, and real estate teams to ensure every client experiences a seamless transition into homeownership - and steady support long after. People who thrive in this role enjoy both halves of the work: the methodical satisfaction of keeping records in good order, and the live, in-the-moment human side be it a quick question or a harder conversation.\nYou'll Be a Great Fit If:\nYou appreciate that customer service comes from understanding the issue, not from a script. \nYou listen first, solve problems second. \nYou're warm and respectful, people leave every interaction feeling seen and understood.\nYou stay composed under pressure. \nYou're detail-oriented. \nYou're flexible. \nYou're a strong collaborator who builds working relationships across teams and reaches out for help when you need it.\nYou're comfortable with technology, and you pick up new systems readily.\nYou’re bilingual in Spanish and English, since some Homewise homeowners are Spanish speakers.\nWhat You'll Be Doing\nAuditing, tracking, and managing the receipt of final mortgage documents - including recorded security instruments, title policies, and assignments of mortgage.\nCoordinating with title companies, county offices, and document custodians to resolve missing or inaccurate documentation.\nMaintaining an accurate tracking system that keeps all required documents on schedule and in compliance.\nHelping customers with loan servicing questions and issues, in person and over the phone.\nSupporting monthly collection efforts through outbound calls and follow-up communication, with a customer-service-first approach.\nPreparing Verification of Mortgage (VOM) documentation as requested.\nCoordinating with title companies and financial institutions to prepare and verify the accuracy of payoff requests.\nPartnering with internal teams to maintain a high service standard, while ensuring compliance with all applicable regulations, policies, and procedures. \nRequirements\nMinimum Requirements\nSome Customer Service experience \nHigh School Diploma or equivalent \nAbility to work in office during Homewise’s core hours: Monday-Friday, 8:00AM-5:00PM \nThis is largely a sedentary role; it requires the ability to sit or stand for extended periods of time. \nMust be able to occasionally lift objects up to 20 pounds \nThis position is located in our Santa Fe office","description_format":"text","description_chars":2811,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Debt Collection & Recovery","Financial Services","Professional Services","Real Estate"],"lifecycle":[{"event":"open","at":"2026-10-05T19:05:50Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.49,"p_room":0.45,"age_days":33,"expected_fill_days":21,"reasons":["conf:4","win:tail"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/wise-loan-servicing-support-specialist","json_url":"https://alion.io/job/wise-loan-servicing-support-specialist.json","meta":{"generated_at":"2026-10-15T10:44:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16290,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2350125},"rest":"https://alion.io/mcp/rest/get_company?id=2350125"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwise-loan-servicing-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwise-loan-servicing-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwise-loan-servicing-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wise-loan-servicing-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwise-loan-servicing-support-specialist"}]}