{"id":2658088,"url":"https://alion.io/job/wise-payment-operations-global-processing-function-lead","title":"Payment Operations Global Processing Function Lead","company":{"id":3856,"name":"Wise","domain":"wise.com","url":"https://alion.io/company/wise","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":41,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22000,"max":25500,"currency":"BRL","period":"month","gross":null,"usd_annual":60720},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Agile","optional":false},{"name":"Incident Management","optional":false},{"name":"Looker","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-15T21:01:50Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T02:57:25Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Wise is a global technology company, building the best way to move and manage the world’s money.\nMin fees. Max ease. Full speed.\nWhether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.\nAs part of our team, you will be helping us create an entirely new network for the world's money.\nFor everyone, everywhere.\nMore about our mission and what we offer.\n We’re looking for a Function Lead to overseeGlobal Processing Operations!\nAs a Function Lead, you'll be a strongpeople leader with a sharp focus on delivering world-class service at scale across a 24/7 global operating footprint. You'll drive operational excellence through a deep understanding of service delivery, multi-site team development, and continuous process improvement. You'll support and empower Team Leads across our global locations, foster collaboration across stakeholders, and act as a bridge between Global Processing and other payment operation verticals.\nYour Mission\nOur mission in Global Processing Operations is clear: We guarantee the seamless flow of customer funds by consistently providing excellent customer experience without any delays.\nIn this role, you'll be a key force in executing that mission-leading 24/7 operations, maintaining strict SLA standards across 50+ currencies, minimizing processing losses, and building a sustainable, future-proof operating model.\nYou will:\nDevelop and support Team Leads across our global locations (including Tallinn, Budapest, Austin, Singapore, São Paulo, and Hyderabad) as they scale support and mentor team members, focusing on their growth as proactive leaders.\n\nDrive service delivery excellence by ensuring strict SLAs and KPIs are consistently met-maintaining our target of solving 90% of cases within 1 hour across all queues\n\nEnsure long-term scalability by building resilient processes, minimizing processing losses, and managing the migration of operational workloads from regional teams into Global Processing.\n\nOwn and deliver operational plans for 24/7 global queue management, ensuring precision, speed, and seamless handover between global time zones.\n\nCollaborate cross-functionally to manage operational impact and unlock opportunities to improve customer experience, migrate operational tasks, and streamline processes.\n\nThis role will give you the opportunity to:\nMake an Impact - Eliminate bottlenecks and streamline processing across critical queues. You'll directly contribute to Mission Zero by making global payment processing faster, more predictable, and frictionless.\n\nChallenge Yourself - Lead operations for a rapidly scaling global team (spanning 10+ Team Leads and 80+ Specialists and System Experts) handling complex, high-speed multi-currency flows.\n\nInspire Teams - As a People Developer, you'll foster an inclusive environment across global sites, partnering with technical and operational leaders to shape how we scale processing operations through 2026 and beyond.\n\n 2+ years of direct people management experience, including experience managing other managers or Team Leads across multi-site/international locations.\n\nProven track record managing 30+ FTEs within a high-volume, 24/7 operational environment.\n\nHands-on expertise in global payment processing, clearing systems (SWIFT, SEPA, ACH, Pix, domestic rails), and multi-currency flows across 50+ currencies.\n\nProficiency with analytics tools (SQL, Looker, Tableau, Excel) to build dashboards, analyze queue metrics, drive SLA/KPI performance, and project capacity.\n\nDemonstrated success applying process improvement methodologies (Lean, Six Sigma, Agile) to reduce cycle times, eliminate manual work, and minimize financial/processing losses.\n\nExperience executing operational migrations, multi-time-zone shift handovers, and business continuity/disaster recovery plans.\n\nProven track record partnering with cross-functional teams (Product, Engineering, Compliance, Treasury) to resolve system bottlenecks and influence roadmaps.\n\nStrong incident management capabilities, with experience leading teams through high-severity processing outages or delays.\n\nFluent in English (written and spoken) with clear executive communication skills.\n\n Heads Up on Resumes: Please submit your resume in English. We want to be sure we give everyone's application a fair review! Resumes in Portuguese will not be consider.\nTake a look in what we offer:\n RSU’s in a rapidly growing company\nFlexible working model\n\nAn annual self-development budget\n\nHealth and dental allowance for you and your dependents\n\nCompany-paid: Life Insurance, and an EAP program\n\nPaid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually\n\nA paid 6-week sabbatical leave after four years\n\n8-weeks of paid parental leave, after a year with us and child care assistance\n\nTransportation vouchers\n\nFood (730 BRL per month) and meal (1,188 BRL per month) vouchers\n\n TotalPass access to 3,500 gyms and studios throughout Brazil\n\nFor everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.\nWe're proud to have a truly international team, and we celebrate our differences.\nInclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.\nIf you want to find out more about what it's like to work at Wise visit Wise.Jobs.\nKeep up to date with life at Wise by following us on LinkedIn and Instagram.","description_format":"text","description_chars":5655,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Life insurance","Parental leave"],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Money Transfer & Remittances","Currency Exchange & FX Payments"],"lifecycle":[{"event":"open","at":"2026-10-15T23:40:45Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":60720,"is_top_pay":false},"html_url":"https://alion.io/job/wise-payment-operations-global-processing-function-lead","json_url":"https://alion.io/job/wise-payment-operations-global-processing-function-lead.json","meta":{"generated_at":"2026-10-16T06:19:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3971,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3856},"rest":"https://alion.io/mcp/rest/get_company?id=3856"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwise-payment-operations-global-processing-function-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwise-payment-operations-global-processing-function-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwise-payment-operations-global-processing-function-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wise-payment-operations-global-processing-function-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwise-payment-operations-global-processing-function-lead"}]}